Account Deactivated Due to Suspended Other Account

On Monday when I tried logging into the new sole trader account (Hanging Woods) that was suspended it said “terminated” with no access to the account. Interestingly today I can gain access and now have the ability to submit more information. I requested they allow me to gain access to Hanging Woods in my limited company account (Stardust) appeal submission. I also requested them to respond to me with detail and clear explanations but sadly received the usual "We received your submission but do not have enough information to reactivate your account at this time. " I was not notified in the status change of the hanging Wood account but at least the process of account reactivation is open to me again.

I am carefully monitoring how they deal with both accounts now to see if there are breaches in their duties under the Online Platform Regulations.

We have had detailed discussions here when I opened the Hanging Wood account about why it was deactivated within minutes of ID being validated and the situation of second guessing is ridiculous. Therefore, instead of submitting yet another document I have asked Amazon to provide me with clear information:

Thank you for allowing access back into this account. When I have tried to gain access to the account on 6 June it simply said “terminated” without any links or options. The suspension of this account has resulted in a suspension of the Limited company account Stardust. I requested this account to be opened for access (through Stardust) which I can now see has been auctioned although I was not notified you had done this. As the issues you are having with this account are impacting on another long standing account, it is vitally important you address the issues with this account clearly and with detail because I need to get this account reactivated as a conditions of the reactivation of the long standing account.
I would like to direct you to your duty under the Online Platform Regulations:

Article 4 Restriction, suspension and termination

1. Where a provider of online intermediation services decides to restrict or suspend the provision of its online intermediation services to a given business user in relation to individual goods or services offered by that business user, it shall provide the business user concerned, prior to or at the time of the restriction or suspension taking effect, with a statement of reasons for that decision on a durable medium.
2. Where a provider of online intermediation services decides to terminate the provision of the whole of its online intermediation services to a given business user, it shall provide the business user concerned, at least 30 days prior to the termination taking effect, with a statement of reasons for that decision on a durable medium.
3. In the case of restriction, suspension or termination, the provider of online intermediation services shall give the business user the opportunity to clarify the facts and circumstances in the framework of the internal complaint-handling process referred to in Article 11. Where the restriction, suspension or termination is revoked by the provider of online intermediation services, it shall reinstate the business user without undue delay, including providing the business user with any access to personal or other data, or both, that resulted from its use of the relevant online intermediation services prior to the restriction, suspension or termination having taken effect.
4. The notice period in paragraph 2 shall not apply where a provider of online intermediation services:
   (a) is subject to a legal or regulatory obligation which requires it to terminate the provision of the whole of its online intermediation services to a given business user in a manner which does not allow it to respect that notice period; or
   (b) exercises a right of termination under an imperative reason pursuant to national law which is in compliance with Union law;
   © can demonstrate that the business user concerned has repeatedly infringed the applicable terms and conditions, resulting in the termination of the provision of the whole of the online intermediation services in question. In cases where the notice period in paragraph 2 does not apply, the provider of online intermediation services shall provide the business user concerned, without undue delay, with a statement of reasons for that decision on a durable medium.
5. The statement of reasons referred to in paragraphs 1, and 2 and in the second subparagraph of paragraph 4 shall contain a reference to the specific facts or circumstances, including contents of third party notifications, that led to the decision of the provider of online intermediation services, as well as a reference to the applicable grounds for that decision referred to in point © of Article 3(1). A provider of online intermediation services does not have to provide a statement of reasons where it is subject to a legal or regulatory obligation not to provide the specific facts or circumstances or the reference to the applicable ground or grounds, or where a provider of online intermediation services can demonstrate that the business user concerned has repeatedly infringed the applicable terms and conditions, resulting in termination of the provision of the whole of the online intermediation services in question.
   I am concerned that you are not giving “ the business user the opportunity to clarify the facts and circumstances in the framework of the internal complaint-handling process referred to in Article 11. Where the restriction, suspension or termination is revoked by the provider of online intermediation services, it shall reinstate the business user without undue delay, including providing the business user with any access to personal or other data, or both, that resulted from its use of the relevant online intermediation services prior to the restriction, suspension or termination having taken effect.”

Therefore I request you specifically detail why my account has been deactivated in accordance with section 3 of the Amazon Business solutions agreement and provide a detailed explanation of why the account was deactivated and what information you require to resolve this matter. If you are not able to do this then I request information on how I can gain access to your mediation service.

Please do not respond to this with a generic response such as “we received your submission but to not have enough information…”