Account Deactivated – Amazon Says “insufficient supplier documentation” – Need Guidance
Hello everyone,
I need some guidance regarding my Amazon seller account issue.
My account has been deactivated for almost 4 months due to product authenticity complaints, and my funds are still on hold. During this time, I have submitted everything Amazon requested multiple times, including:
Supplier invoices
Payment proof / bank statements
Authorization letters
Supplier contact details
Despite providing all authentic documents, my account is still not reactivated, and I am not getting a clear explanation about what exactly is wrong or missing in my submissions.
I have tried my best to cooperate with Amazon and follow all policies, but now I am confused about what steps I should take next.
Has anyone faced a similar issue before? What should I do now to resolve this and get my account reactivated?
Any advice or guidance would be greatly appreciated.
Thank you.
Account Deactivated – Amazon Says “insufficient supplier documentation” – Need Guidance
Hello everyone,
I need some guidance regarding my Amazon seller account issue.
My account has been deactivated for almost 4 months due to product authenticity complaints, and my funds are still on hold. During this time, I have submitted everything Amazon requested multiple times, including:
Supplier invoices
Payment proof / bank statements
Authorization letters
Supplier contact details
Despite providing all authentic documents, my account is still not reactivated, and I am not getting a clear explanation about what exactly is wrong or missing in my submissions.
I have tried my best to cooperate with Amazon and follow all policies, but now I am confused about what steps I should take next.
Has anyone faced a similar issue before? What should I do now to resolve this and get my account reactivated?
Any advice or guidance would be greatly appreciated.
Thank you.
2 replies
Seller_AOYm68K1j3v3R
Have you called the account health team? They can sometimes be a bit more helpful on the phone in explaining why documentation is being rejected.
Seller_d8YGbIjNqwFxn
In addition to the good advice about calling the account health team also look at Mediation. You are required to commit to paying a fee for this but often sellers issues are resolved before you need to pay anything.
If all the documentation you have is correct and authentic then sometimes the appeals team spot some issue with it which is why they are rejecting it. Account health will sometimes have further information on this.
