Account Level Reserve - 3 Months still not released
My full balance has now been in my Account Level Reserve for nearly 3 months now. Last payment was made on 30/07/2025. Contacted Seller Support multiple times, finally getting somewhere on the 29/09/2025, an email stating I needed to verify my selling on Amazon account. I did this with success, and received another email saying my account has been verified on the 30/09/2025. But since then all my account balance has been in my Account Level Reserve. I spoke with Amazon Selling Partner Support about this, they said "it is decided by Amazon when to release the amount present in reserve balance so you have to wait till Amazon releases this amount." And "Kindly know that as it is handled by Amazon internally so we are unable to escalate or expedite the process. So you have to wait." Anyone able to help in this situation please?
Account Level Reserve - 3 Months still not released
My full balance has now been in my Account Level Reserve for nearly 3 months now. Last payment was made on 30/07/2025. Contacted Seller Support multiple times, finally getting somewhere on the 29/09/2025, an email stating I needed to verify my selling on Amazon account. I did this with success, and received another email saying my account has been verified on the 30/09/2025. But since then all my account balance has been in my Account Level Reserve. I spoke with Amazon Selling Partner Support about this, they said "it is decided by Amazon when to release the amount present in reserve balance so you have to wait till Amazon releases this amount." And "Kindly know that as it is handled by Amazon internally so we are unable to escalate or expedite the process. So you have to wait." Anyone able to help in this situation please?
7 replies
Abella_Amazon
Hello @Seller_eHvhfBGMYVnHg,
This is Abella from Amazon to assist you with your funds query.
Could you please check if the funds have been released now?
I've forwarded your request to the relevant team to work on this. Please keep an eye on your performance notifications for updates.
Thanks so much for your time and patience!
Regards,
Abella.
Seller_msCGT5gsXJsmp
I have now £3500 in reserve ,they saying because I changed my bank card because I lost old one and added new one ,going in the circles with them ,verified evening just my bank account verification says in progress ! Do you get your money back ?
