Fake Shop Reviews
First of all, hello! I'm a new seller; my store has only recently been established. I am aware of the implications that store points have on the purchase of a buybox and how this can cause me to lag behind competitors. Also this is manipulating the buy box of the seller list! I've filed numerous claims with Amazon on this problem. Help! I truly need it with this! I've tried for two months to sell my goods. Last month, the same shop owner reset my stocks and manipulated with my buybox.
3 replies
Michelle_Amazon
Hello @Seller_5Be8tCmAgfg1T,
Michelle with the Community Manager team here. First off, welcome to Amazon, we are excited to have you!
I have read your concerns regarding buy box but I am unsure what you mean by store points and how sellers are manipulating your buy box. I am providing some useful links regarding becoming a Featured Merchant and the Buy Box.
-How do I check if I am eligible for the Featured Offer?
- How frequently can I winning the Featured Offer?
- How the Featured Offer works
- I have the lowest price, so why aren’t I featured in the Offer Display?
-I updated my product category and the offer is no longer featured in the Offer Display, why?
- Why don’t some detail pages have an Offer Display?
Once you have read this information and still have questions, please reach out to Seller Support through this help link and advise which ASIN's are effected and how they are effected so they can take a look. If they are not able to help you, please provide me with the case ID so I can take a look.
Regards,
Michelle
