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Reduce customer returns with new FBA Returns Dashboard
We’ve launched a new FBA Returns Dashboard to help you identify the reasons behind FBA customer returns and proactively address common issues.
The FBA Returns Dashboard is easily accessible under FBA Inventory and allows you to:
• View your top returned products and top customer reported return reasons
• Identify common return reasons and trends
• Receive return alerts as soon as a return is initiated
• Track an order from purchase to return to gain insights on how to reduce return rate
• View recommended actions to reduce returns based on your product performance.
Once you understand customer return reason trends, you can improve product descriptions, packaging or size charts to set accurate customer expectations and reduce return rates.
Start using the FBA dashboard to reduce returns in the long run.
{Moderator Edit Sakura:}
Useful links:
Seller University video : Intro to the FBA Returns Dashboard.
Help Page: FBA Returns page
5 replies
Seller_76AUwmqvSyRIM
After clicking the "FBA Returns Dashboard" button from the linked help page, you get:
Sakura_Amazon_
@Seller_76AUwmqvSyRIM and @Seller_ZJhFeE3tNKzfh,
Thank you for flagging this. Let me check this with the Partner Team who published this News.
Seller_iSaQ1YZLh9y3p
I certainly don't see this page. I see only the top screenshot. Also, where can I find the customer return label costs? I cannot see it on the Transactions report.
Sakura_Amazon_
Hello Sellers,
I have updated the Amazon News content by providing the following links:
Seller University video :Intro to the FBA Returns Dashboard.
Help Page: FBA Returns page
Thank you for your feedback regarding this.
Sakura
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