I had to open another case ID 10803225912 to deal with this first one. After explaining through chat and giving all the information needed for them to solve the issue, I get sent ANOTHER generic response email saying:

I would like to assist you further, however in order to proceed, we will need some additional information. Please write back to us with the exact details of your issue, as it pertains to your case:

-Main concern

-Name of Campaign

-Time period

-SKU or ASIN

-Screenshot or attachment (if necessary)

To upload the screenshot in the case, follow these steps:

1. Click the question mark at the top right of the page.

2. Click Support Center.

3. Under Case log, go to "View your cases".

4. Search for the case 10803225912

5. Under "Attachments", click on "Choose File".

Once you reply to the case, we will continue assisting you on this matter as soon as it is possible.

This is a COMMON occurence in the Amazon Support Team, no one bothers to read the previous correspondence and wants all the information ALL OVER AGAIN, wasting my time and energy and their time and energy all the time and energy of the Support Team member's that I have already responded to. For the 4th time, I have sent description of the issue, campaign names, ASIN, screenshots... what is the point if no one bothers to actually go through it?