Email Notifications
Our email notifications of sales have stopped on European sales. We still get them from .com. Is this something we can turn back on as it is useful for us to know as soon as an order comes in. Admittedly about the same time sales dried up despite spending a small fortune on advertising campaigns.
7 replies
Seller_EHYOwAkoZV3Hb
Check in your Notification Preferences in Settings but most likely they are being blocked by your ISPs spam filter.
If that’s the case, see if you can white list the @amazon.co.uk domain.
Seller_2qCfAPbXPAZn2
The key here is to check that your notifications preferences are set up correctly within your seller central > settings > notifications preferences. Here you can set up the email to which you want the various Amazon notifications to be sent.
If you are not seeing the emails, this is as a result of the email provider settings filtering the email; you may need to check your spam/junk folders and set up a rule to allow Amazon emails to be received. As Amazon has no access/authorization on email provider accounts, only the seller can manage that through their email provider, in this case, Virgin. You will need to contact Virgin support in order to get more advise on that.
I should point out that while email notifications are handy to manage your business ‘on the hoof’ so to speak, it is important that a seller log into their seller central regularly, to check/manage their seller central business and to verify orders/notifications and account status.
Seller_gnubxPFEnuoPY
I am wondering if they decided they were spam because a lot of the time we don’t read them. We just mark them as read as we always go into Amazon when we were getting the notifications. We never click on anything in emails when they purport to come from Amz. If there is no notification there we go back, open the email and then if it is a phishing one or contains links we send it directly to stop-spoofind@amazon.co.uk. Although there is no spam folder in our new email set up I reverted to the old one and there they all were sitting unread in spam. I have just clicked everyone as ‘not spam’ so hoping that will sort it out. Just need to get an order to try it.
