Account Deactivated HELP!!
I'm needing help here. Amazon has deactivated my account because apparently they believe I have links to another store!
I only have one store.
Amazon are wanting evidence that I have no links to this other store. How can I provide evidence that I'm not linked to another store?!
I cant even find a live chat to chat with regarding this & the replies are automated. It's like talking to a brick wall!!
5 replies
Seller_QuM1AZgzfU9x4
You need to identify where you think Amazon may have made the connection and then work from there.
Ezra_Amazon
Hi @Seller_3bBtg4aVlzaAX,
Could you kindly share the latest communication you received from Amazon regarding your account deactivation?
Best regards, Ezra
Abella_AMZ
Hello @Seller_3bBtg4aVlzaAX,
This is Abella from Amazon and would help you with your questions.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
Thank you @Seller_QuM1AZgzfU9x4, for the inputs.
Even if you do not own another account, your account does share at least one significant point of information with this other account. That information connects their status and actions to your account.
Do you share bank accounts, credit cards, or inventory with another Selling Partner?
Do you share computers with another Seller? Office space? Home address?
Do you have a global account?
Please go through all the marketplaces like US , Japan and check the reason of de-activation in performance notification.
Please identify the link between the related accounts and get back to us. We'll provide guidance based on that information.
Further, If you have more questions about our Multiple Account Policy.
If you have further questions, kindly keep up posted, Seller forums community and I are here to support.
Regards,
Abella.
