Deferred Balance - New Horizon?
discussion. A new Horizon?
With an unblemished account health, we have recently experienced Amazon tinkering with the Deferred Balance.
When asking why, we are given a very long list of things it could be but when ask for specifics, we're told it is not policy to give specifics.
As we all know, the balance that locks on a Sunday never goes up, just down when taking off any advertising/refunds for the week..... for the first time in 7 years, Amazon kept increasing the balance, taking from Deferred for some unknown reason.
Last night we were paid £Xk and the opening balance was £Xk.... this morning all has moved to Deferred and current balance is under £40.
Is anyone else experiencing this? Any advise?
In an increasingly challenging market, how can small businesses manage not knowing what will be kept or not, especially when no reasoning is given?
Thank you
20 replies
Seller_QuM1AZgzfU9x4
Sounds like you've been moved to "DD+7".
https://sellercentral.amazon.co.uk/help/hub/reference/G202124090
Seller_ZVAz3d5lZuGid
Yes, it will be the DD+7.
I am a VERY small, low volume book seller, but my disbursement this week was the princely sum of £1.97 !!! - with over £90 in reserve. My metrics are all perfect, and I rarely have any charge backs, claims of INR or returns (in fact absolutely none in the past 2 years), yet they still hold on to most of my money, presumably earning interest into their coffers !!!
Seller_sg54Fq7GfBZzn
We have never had this in 14 years of trading.
All of sudden, D day plus 7 happened, and we have gone from daily disbursments to what looks like 14 day disbursments.
In addition even though D day plus seven is done our whole profits is being now held under "account level reserve", the amount goes up every day to the full amount.
At this rate, we will be putting Amazon on a permanent holiday soon as we cannot be sending out thousands of pounds of stock and not ever getting paid as thats not sustainable and I am now working for free.
Seller_2WS12qbLrH6le
Same issue, small business and struggling without access to those funds. Absolutely bizarre action from Amazon.
Seller_RIlZwtyn4JP2B
As others are saying it looks like you're on DD+7 but you should still be able to withdraw manually once every 24 hours rather than wait for automatic payment. At least this is my experience.
Seller_jOA6PJyIeiWk4
I have recently had exactly the same thing. Suddenly started on 12th September, no communication why and the payments literally sit in the deferred for a minimum of 7 days,
Opened a few cases on amazon to ask what was going on and just got the usual copy and paste of standard responses but no one actually told me about the 7Day deferred thing and why after 2.5 years this has suddenly happened.
Seller_bzRkeDMMsE3Is
I closed for a week's holiday, I then reopened, although I have a couple of thousand in my Amazon account balance, I had a deferred balance of £218.00, this was then taken from my bank account yesterday and then added to my total Amazon account balance, if that makes sense (it doesn't to me). Absolute madness considering my account balance goes up by several hundred a day and has done for more than the past 9 years. The 1st time in over 9 years, that Amazon has taken money from my bank account. Madness!
Seller_msvtbXvo14rOw
We chased for a reimbursement for £2800 worth of stock, it was lost early July. They eventually agreed to pay in our last disbursement. Simultaneously they "lost" £3000 worth of sales of the disbursement period. They are in the sales report but don't appear in the transaction report either deferred or paid. Support is as uesful as ever i.e. totally useless. Great way to ruin the sellers cashflow before Christmas not bad for Amazon's bank balance though.
