Account suspended because I have 2 companies (1 for ES and 1 for GB) and Amazon only accept 1 company name
We have our account suspended for more than 3 months already because the UK VAT number doesnt match with company name and that happens because we have 2 companies (for 2 different markets, ES and GB):
1) "CompanyName SL" - our spanish company that holds the VAT numbers from all these marketplaces: ES, FR, DE, IT. The Amazon seller account was first created in Spain and the business address that we have in our Amazon account belongs to this spanish company.
2) Then we have the UK VAT number that belongs to our other company "CompanyName LTD" (our UK company). The registered business address is from London. This address is not possible to put in our Amazon account because we can only have 1 address. So we either put the Spanish company address or the UK company address. We requested an exception to this limitation, considering our situation. We wanted to have 1 Amazon business address for UK marketplace and 1 different business address for the other European Marketplaces (ES, FR, DE, IT) to be in line with our 2 different companies that belong to the same parent company but has 2 different addresses for different countries.
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When Amazon team checked your GB VAT ID on the HMRC online database, you receive the following result in the business name section:
"CompanyName LTD"
Therefore, it was detected a mismatch with the business name recorded on Seller Central:
"CompanyName SL"
This is normal because UK companies need to end with LTD and spanish companies need to end with SL.
But since we have 2 companies with 2 different names registered in each market, we can't simply have the same name in both markets.
What did I do so far to solve this:
- I already opened cases since December. The most recent one was started in January and I attached all documentation requested from Amazon and all the explanation and details that were requested as well. The case ID is: 12055037692. As you can see I don't receive any feedback for more than 1 month.
- I have also sent an email to vat-number-appeals@amazon.com with the same explanation and documentation on January 26th. I also didn't receive any feedback.
___________
I wanted to solve this 5 months ago when I opened the first case. Our account is blocked for more than 3 months without being able to sell. I request an imediate action and call me to my phone number.
I need clear next steps on how to solve this as soon as possible. 5 months without feedback is not reasonable.
Account suspended because I have 2 companies (1 for ES and 1 for GB) and Amazon only accept 1 company name
We have our account suspended for more than 3 months already because the UK VAT number doesnt match with company name and that happens because we have 2 companies (for 2 different markets, ES and GB):
1) "CompanyName SL" - our spanish company that holds the VAT numbers from all these marketplaces: ES, FR, DE, IT. The Amazon seller account was first created in Spain and the business address that we have in our Amazon account belongs to this spanish company.
2) Then we have the UK VAT number that belongs to our other company "CompanyName LTD" (our UK company). The registered business address is from London. This address is not possible to put in our Amazon account because we can only have 1 address. So we either put the Spanish company address or the UK company address. We requested an exception to this limitation, considering our situation. We wanted to have 1 Amazon business address for UK marketplace and 1 different business address for the other European Marketplaces (ES, FR, DE, IT) to be in line with our 2 different companies that belong to the same parent company but has 2 different addresses for different countries.
____
When Amazon team checked your GB VAT ID on the HMRC online database, you receive the following result in the business name section:
"CompanyName LTD"
Therefore, it was detected a mismatch with the business name recorded on Seller Central:
"CompanyName SL"
This is normal because UK companies need to end with LTD and spanish companies need to end with SL.
But since we have 2 companies with 2 different names registered in each market, we can't simply have the same name in both markets.
What did I do so far to solve this:
- I already opened cases since December. The most recent one was started in January and I attached all documentation requested from Amazon and all the explanation and details that were requested as well. The case ID is: 12055037692. As you can see I don't receive any feedback for more than 1 month.
- I have also sent an email to vat-number-appeals@amazon.com with the same explanation and documentation on January 26th. I also didn't receive any feedback.
___________
I wanted to solve this 5 months ago when I opened the first case. Our account is blocked for more than 3 months without being able to sell. I request an imediate action and call me to my phone number.
I need clear next steps on how to solve this as soon as possible. 5 months without feedback is not reasonable.
5 replies
Seller_76AUwmqvSyRIM
I haven't read your post in detail but the crux of the problem appears that you want 2 distinct companies to share the same account.
This is not possible as far as I know and your account will remain deactivated until you remove one of the companies and make the remaining company manage the whole account in all countries.
Seller_i38MVIJDH23AY
I am not sure this is true. They certainly allow different addresses for VAT registration in different countries.
Are you getting an error when you try to add the address? This may be because you are selecting the wrong type. Try selecting other and entering your address.
Seller_ZQyopdiwkUHOZ
Do they actually allow it, or is it just that the websites being different systems means that it isn't mechanically impossible?
For the record, one seller can have multiple seller accounts, there are just restrictions on what you're allowed to sell on each, and requirements for the details that the accounts have to be registered with.
