Amazon rejected the invoice as “can’t verify supplier”
Hi, Can anyone help me with the below?
My ASIN became inactive due to receiving some complaints from Amazon customers.
Therefore, I have submitted the invoices. The invoice includes the supplier’s website, email address, contact number, and the company’s name and address. but the invoice was rejected as “can’t verify supplier” from Amazon.
Does anyone know why the Amazon performance team still rejected the invoice as “can’t verify supplier” when it already has all the contact details of the supplier? Any suggestions on how we should proceed?
31 replies
Seller_esvgLzKXw2YAl
Is the invoice proforma/commercial?
I presume that the supplier is not retail, but a manufacturer/wholesaler.
For instance, you can’t use the likes of Macro and so on.
If you want to, post the name of the supplier, that will make things easier.
Seller_PUgTge8LPB8FY
There could be many reasons for this, including the nature of the supplier. If I were you, I would do what @NEil has suggested.
Seller_PUgTge8LPB8FY
You can’t, unless you have a proper sales invoice acceptable to Amazon.
Seller_BS5lg2keRs2QO
Amazon may well be expecting the invoice to be both in Chinese and to have the relevant tax authority stamp on it.
Seller_24Bec1n3QCVmi
I think the issue will be that your listing says you are the manufacturer, and so Amazon will be expecting a manufactures invoice from the business name you specified as manufacturer, but you’re sending an invoice from a third party company.
Seller_2Su3bcJXQR0sO
Get supplier to make a Commercial Invoice (not pro forma). If it’s through Alibaba, you can download the invoice.
Provide proof of shipping, tracking number as well as screen shot of tracking history to proof it was delivered.
Send proof of payment ( screenshot of payment) on Alibaba and your bank transaction.
Seller_2Su3bcJXQR0sO
Some commentators probably have little or no experience of importing. DM me. I will gladly help you. Been there (many times), got the T-shirts in multiple colours!
Seller_zRxGmTYygCKIT
Could you upload a picture of the invoice. Feel free to black out confidential information such as address, pricing etc.
Maybe one of us here could spot the issue?
One of my invoices was rejected as the “Payment Terms” code mentioned proforma. Even though it was a genuine invoice. (Receive proforma first, then pay for it and receive a full invoice once paid). Going back to the supplier to amend it, and it was sorted.
Seller_Je7PGmWI2lNfz
Amazon accepts Invoice of Distributor/ Wholesalers who are approved by brand only.
If you are sourcing from a brand then sales invoice is sufficient.
