I received a complaint from a buyer complaining that my product was delivered in the wrong size

But my product was delivered by Amazon, and the FNSKU label is not incorrect

How do I file a complaint with Amazon?

Has anyone dealt with a non-Amazon partnered carrier driver being told by BWI1 or another FC to have the driver move the pallets to end of trailer?

We have a 2/3 full truck sitting at Amazon BWI1 with a delivery appt and FC is telling the driver to move the pallets with a pallet jack (driver doesn't have one and physically cannot move that weight for medical reasons) to the end of the trailer before they will unload. Was originally scheduled to deliver 3/15 and then refused due to no space at BWI1 and appt moved to today, 3/19.

We've never experienced this before and in opening a case with the help desk, Amazon agreed driver shouldn't be asked to do this. We don't have a direct contact into BWI1 to call or try to work this.

Two days ago, a customer contacted me stating they had not received their order. After reviewing the tracking information, I found a proof of delivery indicating the item was delivered to the customer's doorman. However, the customer claimed that this was not their building and that they do not have a doorman. I promptly issued a full refund.

Up to this point, everything was handled appropriately.

The following day, the same customer—who previously stated the item never arrived and was fully refunded—filed a claim questioning the authenticity of the product.

If the customer did receive the item, I request a full refund of the amount I refunded to them. On the other hand, if they didn’t receive the item but are still filing a complaint about the authenticity of the product, I ask that my account health be restored.

ORDER ID: 701-6956870-0313038