Product authenticity claim on my account
@Spencer_Amazon hello again, on the 21st dec and the 22nd December I received 2 authenticity complains on two asins, i have submitted all of the relevant invoices and proof of authenticity across the 2 asins as soon as the claims where made but I am still not able to get these listings back up and running as im constantly getting generic responses from seller support even though i am submitting all relevant and amazon compliant information to back up that products are authentic and from reputable retails. I will attach the two asins below. thankyou.
I have submitted around 5 times and still getting generic responses each time.
B074V2GGMP [22nd December]
B0C19515T5 [21st December]
Product authenticity claim on my account
@Spencer_Amazon hello again, on the 21st dec and the 22nd December I received 2 authenticity complains on two asins, i have submitted all of the relevant invoices and proof of authenticity across the 2 asins as soon as the claims where made but I am still not able to get these listings back up and running as im constantly getting generic responses from seller support even though i am submitting all relevant and amazon compliant information to back up that products are authentic and from reputable retails. I will attach the two asins below. thankyou.
I have submitted around 5 times and still getting generic responses each time.
B074V2GGMP [22nd December]
B0C19515T5 [21st December]
4 replies
Seller_19xPhE8YgkmxW
Hello JWGLOBAL,
Spencer_Amazon does not appear to have been active for 4 weeks...
See Thread - Have all the mods been sacked
All Best
Brian
Seller_KlbXZHzQGSDZv
Where are you buying them from reputable retails sort of sounds like a retail outlet. Do the invoices have Jellycat on them and are they a wholesale retailer??
Seller_lynREXo1WFTGE
@Maya_Amazon is there anything you can do to help my case, thankyou in advance.
