i have a problem with my product listing
so i sell products made with a material called thuya wood is a tree that grows in morocco and faced a problem with my listing i cant list my product because there is a brand called thuya i contacted support and explained the situation but there is no hope solving this
3 replies
Seller_iHzw6yD83QOvI
hello anyone that can help me ? @amazon
Seller_i6S8knzW6zU6Z
Hi @Seller_iHzw6yD83QOvI,
In the Intellectual Property Policy (link), under section 6, it specifically states that sellers can use trademarked words "in their ordinary dictionary meaning." Since thuya is the botanical name of the wood species you're using, this should be perfectly fine to include in your product description.
It could be helpful to point out this specific policy and section in your communication with Seller Support. Also, I’d recommend posting your case ID here — that way, a forum moderator might be able to take a closer look at your situation.
Hope this helps!
Best regards,
Michael
Manny_Amazon
Hello @Seller_iHzw6yD83QOvI,
Thanks for posting here. As @Seller_i6S8knzW6zU6Zsaid, if you share your case ID, I'll review further to see what options exist for escalation.
Regards,
- Manny
