Amazon moved hundreds of SKU's to Unfulfillable as "Defective"
Will there ever be a week where Amazon doesn’t invent a problem for me to solve?
This weeks brain twister is that on March 5th, all on the same day and over several different FC’s Amazon moved around 1500 units over about 20 SKU’s to “Defective”.
Obviously without informing me or any kind of details.
These are SKU’s that I’ve sold for a while. They are from major brands. And I’m still selling them now, most of them still have identical inventory in stock that hasn;t been moved.
Anyone had this before?
60 replies
Seller_7VbclcPFFRTnc
Unfortunately there are several reports on here this week of the same
Just a thought, have you checked your responsible person dashboard ?
Seller_NR7AbZwDMu6mb
Same has happened to me, with a large amount of stock. Has reduced my sales by 50%. Thanks Amazon. Ticket open for 3 days pending Amazon action with no further communication. Pretty dismal way to treat sellers.
Seller_LdbpJ6pxzzvXO
Just had a look at the RP dashboard and a couple of my products are listed as past due. I only sell in the UK
So tired to enter as a RP details and you cant because its an EU requirement and there is no option to enter a UK address, it doesn’t allow you.
Seller_LdbpJ6pxzzvXO
So every UK seller needs an EU address as there is no option not to sell in NI
Seller_4ZOiujcm0gKWA
If a customer reports as ‘not as described’ and the FC inspects the product and sees the listing isn’t identical to the item, they’ll mark them all as defective. Happened to me (logo was showing in a slightly different place)… had to update the image to get them to movei t back.
Seller_ew1DmcmgaYb1C
I’m in the same position and it has been 3 months!
Hundreds of messages to seller support, no help at all. Products were returned via removal order and all intact, do damage, brand transparency QC codes scanned etc…
First, they said it’s brand registry that has caused it. Then they said it’s your GS1 certificate. Then after providing all the information from website links, companies house documents, they said ASIN is now sellable, but not…sent the ASIN to FBA and again marked defective. This happened 4 times for same ASIN. Now has happened to ASIN stored in 3 countries.
Currently a helpful person at brand registry is actually helping me and recently got the ASIN over turned to ‘sellable’, however it’s now marked as ‘stranded inventory’ and must be removed. So not exactly fixed yet.
Messaged managingdirector@amazon.co.uk to report the failings of seller support and haven’t received a reply yet.
Checked responsible person RP dashboard, all complete and up to date. No issue there. For any product with CE certification and selling in EU we use the RP registered in the EU. However, this shouldn’t make any difference for an ASIN only stored/sold in the UK.
Hope you get it all sorted, it’s becoming a real pain for me that even someone at Amazon who is trying their best, still can’t help.
Seller_ub8euQIptQnH8
Glad I just seen this post, as I have 111 items that have gone into defective and couldn’t work out why. The ASIN in in the RP, but I do not sell in the UK or EU, so not sure why they are in there.
I have messaged CS, and hoping they can be moved back to sellable.
Seller_iBzMXGjctnEND
Hi,
Just to add me to this list.
6 ASINs around 60 units went defective from one day to the other. Countless calls and messages but customer service has no idea what’s wrong. They promised me pictures of the defective stock within 3-5 days, 8 days ago but still not received them…
Some items already came back to us in the same condition as we sent them (and we selling them long time ago without fail). We selling in the UK as well in the EU. Wasn’t aware of the RP dashboard and I decided to remove our listings from the EU countries now but I don’t think this will sort the issue.
Seller_NR7AbZwDMu6mb
FWIW i just had this response on the ticket querying the unfulfillable inventory:
"Greetings,
Thank you for your continued patience. We are currently researching your issue in partnership with the responsible team and will provide an update as soon as any additional information becomes available."
Not holding out much hope, but at least its not lost and i can get the stock back if they cannot solve this.
Seller_NR7AbZwDMu6mb
I have noticed about 25% of the “defective” units have just been added back to our inventory and are available for sale again. No response on the ticket though.
