Amazon are talking money without any reason. THEY CALLING "OTHERS"
What is Amazon saying? I just saw a translation that refers to it as “Others,” and there is no message or reason explaining why they are taking $375.20 from me without giving any explanation. This is unacceptable, and as a seller, I demand that the moderators help me and provide an answer. This is unacceptable, Amazon.
56 replies
Micah_Amazon
Hello @Seller_wBW9S9s1Rc3AN,
Thank you for your post. My apologies on the frustration this has caused. When you click the blue dollar amount in the Total column, it should provide more information. If they are carrier shipping correction charges, these charges are caused by incorrect label information. They are charges from the carrier that Amazon is referencing to you.
Please review the charges and let me know if the discrepancies are still unclear. If so, please open a seller support case and share the case ID in this thread.
Looking forward to your response.
Cheers,
Micah
Seller_VCSaH8CTg9r9r
Likely you have purchased your shipping for FBM orders with Amazon's buy now shipping. You entered dimensions and weight and purchased the labels... You moved on with your life.
Weeks/months later, Amazon charged you a "carrier adjustment" where they are now telling you that the package dimensions you entered were incorrect and they are now charging you the difference...
the package that you know is 5 x 5 x 5 and 3 lbs, they are now going to tell you it isnt, and it is actually 12 x 6 x 11 which may end up equating to over 5 lbs if dimensional weight is used by the carrier...
...some version of that
I have witnessed this happen first hand equating to over $50k being overcharged (but let's be real, robbed) due to this...you cant contact the carrier because it was Amazon's account that purchased the label (although i have heard of some people apparently using an account number for amazon to dispute, idk how true that is or not)
And of course you can't have any success having your stolen money returned to you by creating cases because you will be met with copy and pasted responses that literally do nothing but demonstrate pure incompetence (trillion dollar company right). They will send you variations of Amazon's policy that is loosely associated with the situation...you are actually better off playing the lotto to be honest.
Go to payments, transaction view, click one of the drop down menus and select other...you will see the charges under "shipping adjustments" or "carrier adjustments" (something like that)...click on it and you will see
customer entered dimensions :
Carrier audited dimensions:
And then the money they stole from you.
This is happening every day to thousands of sellers, all being straight up robbed.
I usually keep my mouth shut, but it has gotten to a level of pathetic filth the way this company operates. This is a criminal enterprise at this point. There is no other way to put it. What do you call somebody that steals from you?
Seller_vPNR7UK7Tjp3i
Just tried what the moderator suggested. It gave me NO information.
Micah_Amazon
Hello @Seller_wBW9S9s1Rc3AN,
Hope all is well. I wanted to follow up and see if you had any additional questions with he "other" charges.
Looking forward to your response. Have a great weekend.
Cheers,
Micah
Seller_aWrza8YvWVgM1
Pull a transaction report for that payment date range and look for adjustments in column "E"
Seller_bfeyv9pvbcYrH
Same issues. Lately, there were so many "adjustments" or "other" charges. I wonder if the system that carriers are using is simply not functioning properly. Our money is taken out with no explanation.
Seller_QUNoWzfsPxqtv
Just go through your transactions as mentioned, find the transaction with the charges under "Other" and you will see where it is. Often, these are promotional rebates or coupons. Welcome to the normal life of selling on Amazon.
Seller_FaV5Qh0z4BM3s
Had this happen to us also. There is no reference to an order ID, so I opened a case to have an account specialist team review it. Ridiculous.
Seller_BI3N95Q1ayqWI
I looked in my PAYMENTS and selected TRANSACTION VIEW. I have the same OTHER fees. They only show up in the last few days and never before when I go back through several months of records. All of the reply's are pointing to the correct direction to find the information but I agree with the original poster, it just isn't there and I've never seen this before.
Then when you click on the transaction total or download the transaction report there is still nothing to identify what the transaction is for or the order ID number.
Seller_zhpwaO3OZfdhR
Amazon is just stealing from its sellers using this OTHER category and just saying its shipping adjustments from the carriers. Complete BS since we use the same boxes and same shipping on multiple other ecommerce sites with no issues. Its only on Amazon that they claim the shipping is wrong. Seems to me the problem is Amazon not charging the correct shipping and they should be standing behind their charges and not stealing from us claiming incorrect shipping. I have also confronted Amazon on this issue and get no specific answers. They also refuse to show any proof of these so called OTHER charges. I have requested specific breakdowns on these charges and they simply refuse to show any evidence of these OTHER charges. Just the same cut and paste generic answers.
