Any suggests on what to do with a buyer who keeps returning items
We have a buyer who three times now has bought the same item, waited a week and then returned it for a refund (it’s an item of clothing).
The last time he did this I politely asked him why he kept buying the same item and returning… no reply.
Then we sent him out a different item last week… and he’s now emailing asking where it is.
If he’s doing this to us he must be doing it to loads of sellers.
Any suggestions? Should I just keep sending out the same item and accepting the return?
84 replies
Seller_NMoAY1ZsmOCqb
Entirely up to you, but you could cancel any future order(s), and as far as we know, if you mark the reason as ‘Undeliverable Address’ it will not effect your metrics.
Seller_hC0hNVDuILaKO
You are paying shipping both ways, plus he may have opened each item so that it is now not quite as good as new,so no I wouldn’t keep fulfilling his orders…
Seller_EHYOwAkoZV3Hb
You say “he”.
He’s not buying women’s clothing and returning it, is he? 
Seller_CXiDpm7SIS3OI
I worked for an online clothing store and we had a similar experience. A customer bought a few items every week, buy 4 things return 3, she would continue to do this and buy the same things over and over. We assumed she had some kind of addiction. Why would you buy and return the same thing she had already bought and returned? It was weird. She was very polite and asked lost of questions and asked for recommendations ect. it wasn’t done maliciously.
She paid for returns at the time so it was costing her money! Very odd. But she definitely was addicted to it.
Seller_94VWxluF6zYyI
They were quite quick tonight. Here’s the SS reply for anyone that cares. It starts off terrible (missing the point and getting confused) but gets better the more it goes on (or is it a load of twaddle)?
:
This is *. I am the associate who handled your case id: 4. I hope this email addressed your concern.
I understand that you contacted us regarding to the buyer on the order id: *******. You have mentioned that this buyer claims that he did not receive the item late despite of your efforts to fulfil this order. Firstly, my apologies for the inconveniences this issue brought you. I also appreciate your own ways to rectify this concern. I would greatly suggest you to provide a tracking information to your buyer as a proof that the item was delivered.
Upon checking the order id, I can confirm to you that this buyer hasn’t filed an a-z claim yet and no negative feedback was left. In case the said buyer files an a-z claim, please respond immediately to the notification buy clicking the appeal button but if there is no option to appeal, you may send an email directly to payments-guarantee@amazon.co.uk. Also, if the buyer leaves a negative feedback, get back to us and we will remove it for you.
Also, he has purchased multiple times and all the orders were refunded and returned to you.
In addition to this, I am happy and pleased to inform you that I have successfully filed an Abusive Buyer Report against the buyer on the order id: 0*******. This will be under investigation and once it will be proven that this buyer does such activities, he will be blocked from purchasing in Amazon marketplaces.
For the mean time, I will leave a complete record on your account that will serve as your reference. This case will appear “resolved” on your end but you can always raise this issue to us by reopening this case or creating a new one.
Seller_qHzcAWcsPVCfg
Gorilla ?
(for the tape, not as a doll !)
Seller_xUKHc5xSYJmI4
Hello
I read on the forum sometime back if the customer has too many returns then their account will be blocked. more than 5 returns i think?
Seller_jpsCqAgeWLFe5
You consider lucky, we have a german client bought 14 items from us, total more than 1000 euro, chose all white color, some item bought 4 pcs, all within 2 days, and return everything within a week, some were damaged. All these are via FBA. Can’t do anything.
Seller_lt0vdQSvuVUco
The law applies to all sales, including FBA. Amazon can’t change consumer law, even if they’d like to.
Seller_kHIYvQFgzwVAy
Surely he should be paying for his own postage to return and not getting a full refund.
If he has bought a t-shirt and claimed “no longer needed”, then I’m pretty sure you don’t need to refund the buyer the full amount
Perhaps just deny his return request or update your return policy,
