Royal Mail OBA - Proof of postage for lost item claim

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Seller_Ce8pCzhbVPubz

Royal Mail OBA - Proof of postage for lost item claim

Hi, could anyone tell what the correct procedure is for obtaining ‘proof of postage’ when sending items with my Royal Mail OBA / Click & Drop account. I would like to make a Royal Mail claim for a lost item.

So at the end of each day I bag up everything into the separate classes as required, add a bag label to each bag and then drop them off at the local post office with the manifest, ready for collection.

How do I obtain a proof of postage without having to get each individual parcel scanned? And do I need proof of postage to be able to claim if i’ve purchased the postage through my OBA account?

Any advice would be most appreciated.

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Tags:Royal Mail, Shipping labels
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Seller_Ce8pCzhbVPubz
Most helpful replyThis reply was marked most helpful by the original poster.

I’ve just answered my own question… OBA Click & Drop account holders can submit lost / damaged item claims online without needing proof of postage, other evidence like cost of product, etc is still required but proof of postage is not (for account holders only).

https://business.help.royalmail.com/app/webforms/accountclaim

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2 replies
user profile
Seller_Ce8pCzhbVPubz
Most helpful replyThis reply was marked most helpful by the original poster.

I’ve just answered my own question… OBA Click & Drop account holders can submit lost / damaged item claims online without needing proof of postage, other evidence like cost of product, etc is still required but proof of postage is not (for account holders only).

https://business.help.royalmail.com/app/webforms/accountclaim

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