Lost access To Authenticator App for Two-Step Verification
-i uploaded my passport many times to recover my Two-Step Verification from last 8 dayds.
-i creat 5 escalations from last 8 days
-i call the customer service about 40 times also i send a lots email
why this bad service ??????
Please remove The Authenticator App from My Two-Step Verification.
why this bad service ??????why this bad service ??????why this bad service ??????why this bad service ??????
Please escalate this case number : 157121098821
25 replies
Seller_LOOYmPGcs6Gr7
with this problem 8 days ????
8 days you cannot login to your account wow ....
why amazon have this bad service ????
i hope you can fix your problem here in this forum.
Seller_murxFbCLwJHNq
i think the admin of this forum can help you to escalate this case and remove The Authenticator App for Your Two-Step Verification.
Seller_LyYw7fQRKc5G7
Do you have the option to have the OTP texted to your phone?
Micah_Amazon
Hello @Seller_VMFhMsKzLxHya,
Thank you for reaching out. My apologies on the frustration this has caused. I will review case ID 157121098821 and respond back shortly with next steps.
As alternative, you can also reach out to Amazon Customer Service via this toll-free number: 1-888-280-4331; once you reach out to a representative you will need to explain that you need assistance with the 2-step verification so that our support team can assist you further.
Please let me know if you have any additional questions.
Cheers,
Micah
Seller_rI7BZIczK8iAC
did you change mobile phone and installed there AGAIN your Authenticator app?
Seller_EQCkZkpwJYi2D
How did you log on to get to this forum ?? Don't you need to first log in to your account via the two-step. ?
Seller_d4ryBDXLquaaP
I have not read through the entire thread, but, are you using a Google phone number, by chance? They suddenly stopped sending the code through those numbers. If you are, open a case on the phone app (if you have access) and tell them you are not getting the code due to the google number issue. I've helped 3 others get theirs resolved this way. If this is not a google number issue, then this is not the solution.
Seller_cuNHbemDaqEve
THIS HAPPENED WITH MY AROUND 3 YEARS AGO , DONT WORRY , JUST CLICK DID'NT RECIEVE OTP , >> THEN CLICK CONTACT CUSTOMER SERVICE >> WRITE YOUR PROBLEM THAT YOU,VE LOSTS ACCESS TO AUTHENTICATOR APP , >> They will then send you email within 24 hours asking for original id / verification document scanned copy , once you ve sent within next 24 hours they will disable two step verification , and remove your bank account ! which you need verify again !
Seller_d4ryBDXLquaaP
That does not work if they have the wrong phone number ;)
