Understanding the Account Health Category on Seller Forums 🩺
Hello Sellers,
We've noticed some confusion regarding the Account Health category on the forums. Let's clarify when to use this category and important distinctions between similar-sounding issues.
About Account Health Support
Account Health Support (AHS) is a specialized department handling accounts at risk of enforcement or already enforced accounts. Therefore, the Account Health category in the Forums is managed by dedicated moderators with expertise in legal and compliance matters.
When to Use Account Health Category
The Account Health category is specifically for:
- Account suspensions and deactivation requiring appeals
- Multiple listing removals and blocks requiring appeals
- Account-level restrictions and enforcement actions
- Verification issues (In-Person Verification, Know Your Customer, Identity verification)
- Order performance metric violations
- Critical account health dashboard issues
Listing Violations vs. Regular Compliance:
- Listing Violations (Account Health Category): When listings are actively blocked or removed and need appeal
- Regular Compliance (Product Safety Category): Questions about requirements BEFORE listing products
Important Note:
Remember that Account Health is exclusively for serious account-level issues that put your selling privileges at risk. Using the correct category ensures you receive faster, more appropriate assistance.
Available Help Pages:
- Account Health FAQ
- Account Health Support FAQ
- Account Health Rating Program Policy
- Account Health Rating FAQ
- Policy Violations
- Intellectual Property Policy for Sellers
- Intellectual Property Policy for Rights' Owners
Available Seller University videos:
Need help determining the right category? Reply below with your specific issue.
Best regards, Ezra.
