Hello

Customer purchased an item and paid extra 69.99 for fast shipping .

I bought a label on amazon and shipped the order through amazon ground .

packaged was not delivered on time and customer denied the delivery .

Amazon refund the full amount to customer and now I cant file safe t claim for shipping cost .

Can someone advice.

Hello-

We sold an item to a buyer and normally we pay $5.00-$6.00 for shipping and the customer returned it due to buying the wrong size.

When we recieved the return we got charged $29.73 for the return label which is absolutey absurd for the weight and size of the package sent.

We filed a SAFE-T claim under the reason " I was over-charged for the label" and provided substainal photos to indicate how much regular shipping would be for the item and have been denied multiple times..

Is there a MOD that can help us with SAFE-T Claim and actually look into our evidence provided?

The Shipping Label that we got stuck with paying costs more then the original shipping and the selling cost of the item combined.

We continually keep recieving a reply stating "Photographic evidence of the damage or difference with the item. Images of packaging will not suffice."

The item is NOT defective nor damaged we simply want to be refunded for the absurd cost of the label.

Please Help!

A customer buys a brand new book for $15, we ship it to them. They read it and then return it in used condition, for (Bought by Mistake) reason. It gets sent back by ups with a shipping cost of over $22. The customer is automatically refunded by Amazon and we get a used book back. We file a safe-t claim and are repeatedly denied. The reason is there is there is no money to refund ??? Since the cost of the return label is automatically deducted from the cost of the item and the items cost was less than the return label. I’m disgusted, it seems customers can have free rentals and we are here to pay for them. It’s impossible to fathom how this is fair and worse how is this legal? We now have a returned book with no resale value and lost over $26 in shipping costs. I know there will be a million responses of “This is what you have to deal with if you want to sell on Amazon” but it’s just wrong. The biggest hypocrisy is if I was to return an item I purchased directly from Amazon, I’m charged for the shipping.