We’ve submitted all the required documentation, and Amazon’s feedback confirmed that our documents meet their safety and compliance standards. Our product is safe and compliant.

Why is Amazon still insisting on forcing us to remove our inventory? This just doesn’t seem reasonable.

Has anyone else experienced a similar situation? I’d appreciate hearing your experiences and advice.

Nice to meet you.

I am a Japanese seller listing my products on Amazon Germany.

With the launch of the GPSR, the selection of the responsible person and the transmission of manufacturer information went well, but only the submission of safety information documents has not progressed well due to situations such as ‘under review’ or ‘rejected’.

There are no more days left, but is anyone else in the same situation?

I have contacted Amazon and received an answer such as ‘Items whose documents have been rejected after the 13th, or that are still under review, will not be available for sale’.

However, I think that those that were rejected yesterday or today will inevitably be submitted after the 13th, as it takes some time to prepare the documents.

I am very troubled.

How are you all dealing with this?

Thank you very much in advance.

Hallo,

Nearly three weeks ago, my account was blocked due to an inactive German VAT number, even though I am not required by any law to maintain an active German VAT number. I have been registered under the Union OSS Procedure in Poland since 2021. Furthermore, my Polish VAT number and Union OSS status are both enrolled and confirmed in my Amazon settings (status: CONFIRMED and ENROLLED).

The reasons that I am not required to have active German VAT number are:

1. I am not seller who resides in Germany
2. I do not have any inventory in Germany nor use FBA anymore
3. I am enrolled and active in Union OSS (One-Stop-Shop) already since year 2021 and I declare my Business-To-Consumers distance sales to Germany in Poland

My Attempts to Resolve the Issue:

1. I have contacted the Account Health Service multiple times. Each representative took time to verify my account details and confirmed that my account is in healthy condition and my PL VAT and OSS settings are correct and properly verified.
2. I was assured each time that my account would be reactivated within 48 hours or 3–5 business days, depending on the representative.
3. I  was informed that there is no further action required from my side.

Despite these repeated confirmations, no real actions have been taken, and my account remains blocked.

I have also provided all the required information and supporting documents to the following email addresses:

• de-vat-number-appeals-eu@amazon.com
• de-vat-number-appeals@amazon.com

Each time, I received confirmation that my Polish VAT number has been verified and that my account is compliant with German VAT obligations.

Current Status:

Almost three weeks have passed since my account was blocked. From time to time (max once per week)I receive the following update:

“We are still conducting an internal investigation of this case. Once an update is available, we will get back to you. There is no further action required from your side at the moment.”

Unfortunately, no resolution has been provided, and my account remains blocked, causing significant disruption to my business operations.

Request for Escalation:

I kindly request that this case be escalated to the appropriate department that can promptly handle this issue and unblock my account. I believe this matter requires immediate attention to avoid further delays.Thank you for your understanding and cooperation. I look forward to your response.

Best regards