Returns sent back using Evri
Have you guys and gal ever com across in adequate compensation. Amazon automatically sets return options Evri and Royal mail for customers wishing to return products. Evris compensation is only £20 whereas Royal mails tracked returns £100 to 150 standard. its a pain to file claim with Evri and when you find out you have lost the garments. So far amazon keep directing Sellers to go to Evri for compensation which is only £20 and doesn't cover my lost items. Any ideas?
7 replies
Seller_ZJhFeE3tNKzfh
You have the option to opt out of the prepaid returns scheme entirely. It does mean you have to approve or reject returns and in the cases where you would be liable, you would have to supply your own prepaid label - but at least you can provide one that definitely covers you.
It'll probably be easier to actually claim as well, because its your label.
JiAlex_Amazon
Hello @Seller_gzrYzq7xWMWTi
Thank you for bringing this up. While I can't comment or provide you direct recommendations, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions.
Related Help pages that can be useful:
Carrier operational issues in Seller Fulfilled Prime
Configure shipping settings for Seller Fulfilled Prime
Shipping pricing for Seller Fulfilled Prime
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Returns sent back using Evri
Have you guys and gal ever com across in adequate compensation. Amazon automatically sets return options Evri and Royal mail for customers wishing to return products. Evris compensation is only £20 whereas Royal mails tracked returns £100 to 150 standard. its a pain to file claim with Evri and when you find out you have lost the garments. So far amazon keep directing Sellers to go to Evri for compensation which is only £20 and doesn't cover my lost items. Any ideas?
Returns sent back using Evri
Have you guys and gal ever com across in adequate compensation. Amazon automatically sets return options Evri and Royal mail for customers wishing to return products. Evris compensation is only £20 whereas Royal mails tracked returns £100 to 150 standard. its a pain to file claim with Evri and when you find out you have lost the garments. So far amazon keep directing Sellers to go to Evri for compensation which is only £20 and doesn't cover my lost items. Any ideas?
7 replies
7 replies
Seller_ZJhFeE3tNKzfh
You have the option to opt out of the prepaid returns scheme entirely. It does mean you have to approve or reject returns and in the cases where you would be liable, you would have to supply your own prepaid label - but at least you can provide one that definitely covers you.
It'll probably be easier to actually claim as well, because its your label.
JiAlex_Amazon
Hello @Seller_gzrYzq7xWMWTi
Thank you for bringing this up. While I can't comment or provide you direct recommendations, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions.
Related Help pages that can be useful:
Carrier operational issues in Seller Fulfilled Prime
Configure shipping settings for Seller Fulfilled Prime
Shipping pricing for Seller Fulfilled Prime
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_ZJhFeE3tNKzfh
You have the option to opt out of the prepaid returns scheme entirely. It does mean you have to approve or reject returns and in the cases where you would be liable, you would have to supply your own prepaid label - but at least you can provide one that definitely covers you.
It'll probably be easier to actually claim as well, because its your label.
Seller_ZJhFeE3tNKzfh
You have the option to opt out of the prepaid returns scheme entirely. It does mean you have to approve or reject returns and in the cases where you would be liable, you would have to supply your own prepaid label - but at least you can provide one that definitely covers you.
It'll probably be easier to actually claim as well, because its your label.
JiAlex_Amazon
Hello @Seller_gzrYzq7xWMWTi
Thank you for bringing this up. While I can't comment or provide you direct recommendations, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions.
Related Help pages that can be useful:
Carrier operational issues in Seller Fulfilled Prime
Configure shipping settings for Seller Fulfilled Prime
Shipping pricing for Seller Fulfilled Prime
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_gzrYzq7xWMWTi
Thank you for bringing this up. While I can't comment or provide you direct recommendations, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions.
Related Help pages that can be useful:
Carrier operational issues in Seller Fulfilled Prime
Configure shipping settings for Seller Fulfilled Prime
Shipping pricing for Seller Fulfilled Prime
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
