Seller Verification - Identity Information Error Invalid documents

Dear Sellers,

I need your help badly here i have got a notification from Amazon verification team for some documents to be uploaded for Identity information i.e Business - Proof of Address and Primary/beneficial owner - proof of address but whenever i upload the documents am getting a error mentioning "We were unable to verify some of your primary contact information " View Comment “Invalid Document” i tried lot i have a same address in documents which is registered on amazon which they are showing me but still am getting this error. Please help me how i can resolve this. I have already mailed to seller verification team and seller support.

Regards