QZ tray issues
Like many we have today installed the new QZ tray add-on!
However! it prints all labels directly way too small and anything for Royal mail letter format tiny!
No amount of changing settings, looking on line for solutions changes it.
Anyone had this and manged to resolve it.
We are printings on 4 x 6 thermal labels on a ZEBRA 420d
(even on the old system it wouldnt print letter format without changing from landscape to portrait (it wont change it automatically).
8 replies
Seller_7VbclcPFFRTnc
You can print without it installed and whilst they are slightly smaller, the letter labels come out ok
Seller_KbS8F1HhbOckz
Bulk printing with this new QZ tray is much slower that the old Amazon Print Connect.
It waits a moment between each label, doubling the time it takes to print a batch.
So much for ‘efficiency’! 
Seller_8dtBIZGd6ftz9
I’m also having the same problems with labels printing too small, but only when I use QZ Tray Bulk Shipping. When I use Amazon Connect to print the labels one by one, they print the perfect size. QZ Tray support asked me to email them the log which I did, and they came back with:
" Thanks for the logs. The size appears to be wrong. If your labels are 4x6 (inches), then that should be the size defined in the config options, pasted below:
{"width":5,"height":3.5 (ie. the configuration shows 5 x 3.5 instead of 6 x 4).
As mentioned in my previous reply, we do not know if Amazon allows this to be configured on their website, but you should be able to escalate this issue with them. Once the size parameter is fixed, the print should be fixed as well.
So Amazon need to change the size parameter, but I can’t imagine how I would make that happen.
