Hi! I want someone to help me to reactivate my amazon.de account. I get this message before 2 years and from this time i don’t know what i do. I have OSS number and i don’t have stock in Germany…

Here is the message i get and now my account is block…

Please help…

Hello, Your account has been suspended from selling on Amazon.de marketplace, using FBA services in Germany (including Pan-EU and CEE FBA programs) and from shipping orders to German based customers. Why did this happen? We have taken this measure because your German VAT identification number was not uploaded or verified by the deadline or you failed to provide evidence that you opted into Union One-Stop Shop (OSS) together with the VRN used for reporting OSS. Under German VAT legislation, online marketplaces must collect a German VAT identification number from selling partners who are required to be tax registered in Germany. A VAT number is valid when business name and Tax address are accurate and matching between the information entered in Seller Central and data stored in German Federal Tax Authority’s database. For more information and recommended actions, please review the help page (https://sellercentral-europe.amazon.com/help/hub/reference/7GB7EHQJL2WRMLW ). If you do not store inventory in Germany you can alternatively meet your German tax obligations by opting into OSS. You will need to provide evidence that you report your EU Business-to-Consumer cross border sales to Germany through One-Stop Shop and mark the VAT identification number in Seller Central used for OSS. An overview of all EU27 Member state OSS portals and contact details for each country can be found here. How do I reactivate my account? If you are required to be tax registered in Germany, upload your German VAT identification number here. If there is mismatch in business name or address of your VAT number, please either contact German tax authority to provide the updated information or update your account information in Seller Central. If you do not store inventory in Germany you can report your EU Business-to-Consumer cross border sales to Germany through OSS and mark the VAT identification number in Seller Central used for OSS here: https://sellercentral-europe.amazon.com/tax/consolidatedRegistrations?ref_=macs_xxtaxpoe_cont_acinfohm If you want to ship any open orders or remove any FBA inventory from our fulfilment centers in Germany, please create a removal order using a removal order file (https://sellercentral-europe.amazon.com/gp/help/G200721270). Learn more about the VAT obligations in Germany and Union One-Stop Shop. Has this message been sent in error? If you believe this happened in error or you believe your business may be eligible for exemption from DE VAT registration, please contact us here: https://sellercentral-europe.amazon.com/help/hub/support We’re here to help. If you have questions about this policy or the information requested above, please reference the relevant German Tax Authority. Additionally, you can also contact a tax advisor to help you with your VAT registration and filing requirements. You can view your account performance at https://sellercentral-europe.amazon.com/performance/notifications or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. Sincerely, Amazon Services Europe S.a.r.l.

IS THE SECONT TIME I SENT THIS MESSAGE...

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

Please help here are the case ID 10441255872

@Seller_aEROSwwdnzGiU

It has been more than 25 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 25 days

Hello,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account for up to 90 days while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:

ASIN: |B0CPVSRKJK|

Brand: ||

We’re here to help.

If you have questions about this policy or the information requested above, please reference the following:

-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)

-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)

-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)

-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)

How do I reactivate my account?

To reactivate your selling account, please send us the following:

-- The root cause(s) of each of the Intellectual Property policy violations listed above.

-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.

-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.

How do I send this information?

Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy.