Account Health Assurance Removal and Reinstatement.
Hello,
In December of 2023, we were removed from the Account Health Assurance program due to an issue we have since resolved. In the last 8 months, we have maintained an AHR of 1000, and I have verified that we have a valid emergency contact on file. These are the 2 criteria for re-enrollment in AHA, which we have met for over 2 months.
The verbiage on my AHA dashboard is as follows:
"We regret to inform you that your account has been removed from the Account Health Assurance program. Although your account initially met the qualification criteria for the program, it has been determined that your account is not in compliance with the program's requirements. Please see our help article for Frequently Asked Questions. You may also contact Account Health Support if you have additional questions."
I cannot confirm if this verbiage was always there or if it appeared after our account was evaluated by the team after June. The latter would be concerning.
Does anyone have experience with the re-enrollment process, and can share their timeline?
Are there any admins that can help look into this, or can you point me to the team that can handle a request to review our account or provide insight?
@Jameson_Amazon
@Emet_Amazon
@Dougal_Amazon
@Jim_Amazon
@Michelle_Amazon
Thank you in advance.
1 reply
Emet_Amazon
Hello @Seller_kxqMFB7iqJTEM,
Thank you for posting your concerns with meeting the requirements for account health assurance.
In December of 2023, we were removed from the Account Health Assurance program due to an issue we have since resolved. In the last 8 months, we have maintained an AHR of 1000, and I have verified that we have a valid emergency contact on file. These are the 2 criteria for re-enrollment in AHA, which we have met for over 2 months.
The verbiage on my AHA dashboard is as follows:
"We regret to inform you that your account has been removed from the Account Health Assurance program. Although your account initially met the qualification criteria for the program, it has been determined that your account is not in compliance with the program's requirements. Please see our help article for Frequently Asked Questions. You may also contact Account Health Support if you have additional questions."
As noted there was a removal from this program, due to this the re-enrollment process will be determined by this time. The best advise a this time is continue to meet the mentioned targets in our account health assurance: FAQ page. When you are again eligible, you will be notified.
I have also taken your feedback to be provided to the appropriate teams to share your experience with the process and situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
