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user profile
Seller_6n5nHbYT2HrLX

£1.58 competitive price limit vs £1.73 shipping fee – System forces me to sell below cost (ASIN: B0BQYFTDNG)

Hello Amazon Community Team,

I need help with ASIN: B0BQYFTDNG.

Problem:

Product: 10 sheets / 200 nail tips, priced at £3.99

Buy Box was restored once, but disappeared again a few days later

I have opened multiple cases and clearly stated this is a system bug, but replies are always the same: "Your price is not competitive"

Key evidence (screenshot attached):

System "competitive price limit": £1.58

My shipping fee: £1.73

£1.58 < £1.73 – system requires me to sell below shipping cost

Why this is a system bug:

The system appears to be comparing my 10-sheet product to a single sheet or small pack. This is a mapping error. Temporary restoration is not a solution – I need a permanent fix.

What I have done:

Case ID: 12442729962

Provided supplier price proof and competitor pricing (competitors at £4.19 and £6.99)

Request:

Please escalate to the Buy Box team or technical team for manual review and a permanent fix.

Attached screenshot shows system limit £1.58 and shipping fee £1.73 (personal info redacted).

Thank you.

imgimg
793 views
43 replies
Tags:Buy Box, Feature Offer, Fees, Pricing
30
Reply
user profile
Seller_6n5nHbYT2HrLX

£1.58 competitive price limit vs £1.73 shipping fee – System forces me to sell below cost (ASIN: B0BQYFTDNG)

Hello Amazon Community Team,

I need help with ASIN: B0BQYFTDNG.

Problem:

Product: 10 sheets / 200 nail tips, priced at £3.99

Buy Box was restored once, but disappeared again a few days later

I have opened multiple cases and clearly stated this is a system bug, but replies are always the same: "Your price is not competitive"

Key evidence (screenshot attached):

System "competitive price limit": £1.58

My shipping fee: £1.73

£1.58 < £1.73 – system requires me to sell below shipping cost

Why this is a system bug:

The system appears to be comparing my 10-sheet product to a single sheet or small pack. This is a mapping error. Temporary restoration is not a solution – I need a permanent fix.

What I have done:

Case ID: 12442729962

Provided supplier price proof and competitor pricing (competitors at £4.19 and £6.99)

Request:

Please escalate to the Buy Box team or technical team for manual review and a permanent fix.

Attached screenshot shows system limit £1.58 and shipping fee £1.73 (personal info redacted).

Thank you.

imgimg
Tags:Buy Box, Feature Offer, Fees, Pricing
30
793 views
43 replies
Reply
43 replies
user profile
Seller_TnBH4Q213xF7r

I would suggest to change the title to show a brand name. Otherwise, AI will just compare all makes of 200 false nail swatches.

Eg: Congguan 200 Piece False Nail Swatch Wheels, Nail Polish Colour Tester Manicure Practice Kit x 10 Discs, Colour Show Display Wheel, Plastic Nail Art

Also, you repeat wording, so that is not allowed.

00
user profile
Seller_kSZCywEhJQQ8J

I think this case may need to be tested in two directions: the pricing record itself, and the comparator behind the £1.58 limit.

First, on the practical side, I would try using a price flat file rather than only updating the price through the normal Seller Central screen.

I would update the maximum price and minimum price first, without changing the offer price. If that is accepted, then upload the offer price separately.

This may help test whether the visible pricing screen is the problem, or whether the backend offer-pricing record is stuck.

If the flat file also fails, I would wait until the FBA inventory reaches zero before making bigger structural changes. Then I would delete the listing, recreate the offer on the same ASIN with a new SKU, and set the new maximum price, minimum price, and offer price from the beginning.

If that still does not work, then the problem may not be attached only to the SKU-level offer record. It may be attached to the ASIN/catalogue/comparator record itself. At that point, creating a new listing may be the only practical last resort.

But the more important point is the comparator.

I tested the product logic with Rufus, and Rufus correctly identified the product as:

10 display wheels/discs

20 nail tips per wheel

200 nail tips in total

I then asked Rufus whether it would be fair to compare this product with a single sheet or smaller pack. Rufus said no, because the quantity, function, and target use are different.

I also asked whether a £1.58 product with only one sheet or fewer nail tips would be a valid competitor for this 10-sheet / 200-tip product. Rufus again said no, and explained that fair comparison should be made against other multi-wheel display kits or by calculating the per-tip / per-sheet cost.

That creates an important contradiction inside Amazon’s own systems.

Rufus understands that this product should not be compared directly with a smaller pack.

But the pricing engine appears to be applying a £1.58 competitive price limit, even though the shipping fee alone is £1.73.

So this does not look like a normal “your price is too high” issue. It looks more like the pricing engine may be using a shallow comparator, while Rufus can understand the product quantity and format more accurately.

In simple terms:

Rufus understands the pack size.

The pricing engine appears not to.

The key question for Amazon is still:

What comparator ASIN, external listing, or external price source generated the £1.58 competitive price limit, and does that comparator match the same quantity: 10 display wheels / 200 nail tips?

If the comparator does not match the same pack size, then the competitive price limit is not valid.

The AI assistant understood the product better than the pricing engine that suppressed it.

imgimg
00
user profile
Seller_WkGzXFR8EP6Iq

Report to CMA (Competition and Markets Authority) and OFT (Office of Fair Trading)

20
user profile
Seller_6n5nHbYT2HrLX

Final update: Amazon has closed the case and maintains that the price is ‘not competitive.’ They have acknowledged it as a ‘technical issue’ but have not offered a fix. My options now are to sell at a loss (£1.87), abandon the Buy Box, or create a new ASIN. Thank you to everyone, especially jfmamj, for the invaluable help.

00
user profile
Seller_CLmNsySJDC75g

We had a top listing for over 5 years all the sudden lose the buy box. Spent ages with amazon going back and forth it comes back but then is lost again. So something that was number 1 selling 1k units a month for 5 years has just crashed to death. We spent money making this product better than competitors so its not the same. Its like comparing a iphone to a nokia 3210 and saying iphone price isnt competitive.

We had another one saying the competitive price was 0.98. As you know amazon fees are more than that. So again do we need to go backwards and lower the quality to get the cheapest price? So amazon ends up like temu

00
user profile
Seller_6n5nHbYT2HrLX

Thank you for sharing. Your 5-year top listing being killed by the system proves this is not a quality or seller issue.

"Comparing an iPhone to a Nokia 3210"

That is exactly what is happening – my 10-disc multi-pack is being compared to a single disc from Temu.

And your £0.98 example shows the same problem: the system demands a price below Amazon's own fees.

Amazon is forcing sellers to compete on price alone, which will only drive quality down. This is not healthy for anyone.

Thank you for speaking up.

00
user profile
Seller_KxCw2bZRtfSIz

hi i also facing same issue whats sould i do shall i go with amazon price to gain buy box but its too low price amzon suggest it will not take out product cost too

00
Follow this discussion to be notified of new activity
user profile
Seller_6n5nHbYT2HrLX

£1.58 competitive price limit vs £1.73 shipping fee – System forces me to sell below cost (ASIN: B0BQYFTDNG)

Hello Amazon Community Team,

I need help with ASIN: B0BQYFTDNG.

Problem:

Product: 10 sheets / 200 nail tips, priced at £3.99

Buy Box was restored once, but disappeared again a few days later

I have opened multiple cases and clearly stated this is a system bug, but replies are always the same: "Your price is not competitive"

Key evidence (screenshot attached):

System "competitive price limit": £1.58

My shipping fee: £1.73

£1.58 < £1.73 – system requires me to sell below shipping cost

Why this is a system bug:

The system appears to be comparing my 10-sheet product to a single sheet or small pack. This is a mapping error. Temporary restoration is not a solution – I need a permanent fix.

What I have done:

Case ID: 12442729962

Provided supplier price proof and competitor pricing (competitors at £4.19 and £6.99)

Request:

Please escalate to the Buy Box team or technical team for manual review and a permanent fix.

Attached screenshot shows system limit £1.58 and shipping fee £1.73 (personal info redacted).

Thank you.

imgimg
793 views
43 replies
Tags:Buy Box, Feature Offer, Fees, Pricing
30
Reply
user profile
Seller_6n5nHbYT2HrLX

£1.58 competitive price limit vs £1.73 shipping fee – System forces me to sell below cost (ASIN: B0BQYFTDNG)

Hello Amazon Community Team,

I need help with ASIN: B0BQYFTDNG.

Problem:

Product: 10 sheets / 200 nail tips, priced at £3.99

Buy Box was restored once, but disappeared again a few days later

I have opened multiple cases and clearly stated this is a system bug, but replies are always the same: "Your price is not competitive"

Key evidence (screenshot attached):

System "competitive price limit": £1.58

My shipping fee: £1.73

£1.58 < £1.73 – system requires me to sell below shipping cost

Why this is a system bug:

The system appears to be comparing my 10-sheet product to a single sheet or small pack. This is a mapping error. Temporary restoration is not a solution – I need a permanent fix.

What I have done:

Case ID: 12442729962

Provided supplier price proof and competitor pricing (competitors at £4.19 and £6.99)

Request:

Please escalate to the Buy Box team or technical team for manual review and a permanent fix.

Attached screenshot shows system limit £1.58 and shipping fee £1.73 (personal info redacted).

Thank you.

imgimg
Tags:Buy Box, Feature Offer, Fees, Pricing
30
793 views
43 replies
Reply
user profile

£1.58 competitive price limit vs £1.73 shipping fee – System forces me to sell below cost (ASIN: B0BQYFTDNG)

by Seller_6n5nHbYT2HrLX

Hello Amazon Community Team,

I need help with ASIN: B0BQYFTDNG.

Problem:

Product: 10 sheets / 200 nail tips, priced at £3.99

Buy Box was restored once, but disappeared again a few days later

I have opened multiple cases and clearly stated this is a system bug, but replies are always the same: "Your price is not competitive"

Key evidence (screenshot attached):

System "competitive price limit": £1.58

My shipping fee: £1.73

£1.58 < £1.73 – system requires me to sell below shipping cost

Why this is a system bug:

The system appears to be comparing my 10-sheet product to a single sheet or small pack. This is a mapping error. Temporary restoration is not a solution – I need a permanent fix.

What I have done:

Case ID: 12442729962

Provided supplier price proof and competitor pricing (competitors at £4.19 and £6.99)

Request:

Please escalate to the Buy Box team or technical team for manual review and a permanent fix.

Attached screenshot shows system limit £1.58 and shipping fee £1.73 (personal info redacted).

Thank you.

imgimg
Tags:Buy Box, Feature Offer, Fees, Pricing
30
793 views
43 replies
Reply
43 replies
43 replies
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user profile
Seller_TnBH4Q213xF7r

I would suggest to change the title to show a brand name. Otherwise, AI will just compare all makes of 200 false nail swatches.

Eg: Congguan 200 Piece False Nail Swatch Wheels, Nail Polish Colour Tester Manicure Practice Kit x 10 Discs, Colour Show Display Wheel, Plastic Nail Art

Also, you repeat wording, so that is not allowed.

00
user profile
Seller_kSZCywEhJQQ8J

I think this case may need to be tested in two directions: the pricing record itself, and the comparator behind the £1.58 limit.

First, on the practical side, I would try using a price flat file rather than only updating the price through the normal Seller Central screen.

I would update the maximum price and minimum price first, without changing the offer price. If that is accepted, then upload the offer price separately.

This may help test whether the visible pricing screen is the problem, or whether the backend offer-pricing record is stuck.

If the flat file also fails, I would wait until the FBA inventory reaches zero before making bigger structural changes. Then I would delete the listing, recreate the offer on the same ASIN with a new SKU, and set the new maximum price, minimum price, and offer price from the beginning.

If that still does not work, then the problem may not be attached only to the SKU-level offer record. It may be attached to the ASIN/catalogue/comparator record itself. At that point, creating a new listing may be the only practical last resort.

But the more important point is the comparator.

I tested the product logic with Rufus, and Rufus correctly identified the product as:

10 display wheels/discs

20 nail tips per wheel

200 nail tips in total

I then asked Rufus whether it would be fair to compare this product with a single sheet or smaller pack. Rufus said no, because the quantity, function, and target use are different.

I also asked whether a £1.58 product with only one sheet or fewer nail tips would be a valid competitor for this 10-sheet / 200-tip product. Rufus again said no, and explained that fair comparison should be made against other multi-wheel display kits or by calculating the per-tip / per-sheet cost.

That creates an important contradiction inside Amazon’s own systems.

Rufus understands that this product should not be compared directly with a smaller pack.

But the pricing engine appears to be applying a £1.58 competitive price limit, even though the shipping fee alone is £1.73.

So this does not look like a normal “your price is too high” issue. It looks more like the pricing engine may be using a shallow comparator, while Rufus can understand the product quantity and format more accurately.

In simple terms:

Rufus understands the pack size.

The pricing engine appears not to.

The key question for Amazon is still:

What comparator ASIN, external listing, or external price source generated the £1.58 competitive price limit, and does that comparator match the same quantity: 10 display wheels / 200 nail tips?

If the comparator does not match the same pack size, then the competitive price limit is not valid.

The AI assistant understood the product better than the pricing engine that suppressed it.

imgimg
00
user profile
Seller_WkGzXFR8EP6Iq

Report to CMA (Competition and Markets Authority) and OFT (Office of Fair Trading)

20
user profile
Seller_6n5nHbYT2HrLX

Final update: Amazon has closed the case and maintains that the price is ‘not competitive.’ They have acknowledged it as a ‘technical issue’ but have not offered a fix. My options now are to sell at a loss (£1.87), abandon the Buy Box, or create a new ASIN. Thank you to everyone, especially jfmamj, for the invaluable help.

00
user profile
Seller_CLmNsySJDC75g

We had a top listing for over 5 years all the sudden lose the buy box. Spent ages with amazon going back and forth it comes back but then is lost again. So something that was number 1 selling 1k units a month for 5 years has just crashed to death. We spent money making this product better than competitors so its not the same. Its like comparing a iphone to a nokia 3210 and saying iphone price isnt competitive.

We had another one saying the competitive price was 0.98. As you know amazon fees are more than that. So again do we need to go backwards and lower the quality to get the cheapest price? So amazon ends up like temu

00
user profile
Seller_6n5nHbYT2HrLX

Thank you for sharing. Your 5-year top listing being killed by the system proves this is not a quality or seller issue.

"Comparing an iPhone to a Nokia 3210"

That is exactly what is happening – my 10-disc multi-pack is being compared to a single disc from Temu.

And your £0.98 example shows the same problem: the system demands a price below Amazon's own fees.

Amazon is forcing sellers to compete on price alone, which will only drive quality down. This is not healthy for anyone.

Thank you for speaking up.

00
user profile
Seller_KxCw2bZRtfSIz

hi i also facing same issue whats sould i do shall i go with amazon price to gain buy box but its too low price amzon suggest it will not take out product cost too

00
Follow this discussion to be notified of new activity
user profile
Seller_TnBH4Q213xF7r

I would suggest to change the title to show a brand name. Otherwise, AI will just compare all makes of 200 false nail swatches.

Eg: Congguan 200 Piece False Nail Swatch Wheels, Nail Polish Colour Tester Manicure Practice Kit x 10 Discs, Colour Show Display Wheel, Plastic Nail Art

Also, you repeat wording, so that is not allowed.

00
user profile
Seller_TnBH4Q213xF7r

I would suggest to change the title to show a brand name. Otherwise, AI will just compare all makes of 200 false nail swatches.

Eg: Congguan 200 Piece False Nail Swatch Wheels, Nail Polish Colour Tester Manicure Practice Kit x 10 Discs, Colour Show Display Wheel, Plastic Nail Art

Also, you repeat wording, so that is not allowed.

00
Reply
user profile
Seller_kSZCywEhJQQ8J

I think this case may need to be tested in two directions: the pricing record itself, and the comparator behind the £1.58 limit.

First, on the practical side, I would try using a price flat file rather than only updating the price through the normal Seller Central screen.

I would update the maximum price and minimum price first, without changing the offer price. If that is accepted, then upload the offer price separately.

This may help test whether the visible pricing screen is the problem, or whether the backend offer-pricing record is stuck.

If the flat file also fails, I would wait until the FBA inventory reaches zero before making bigger structural changes. Then I would delete the listing, recreate the offer on the same ASIN with a new SKU, and set the new maximum price, minimum price, and offer price from the beginning.

If that still does not work, then the problem may not be attached only to the SKU-level offer record. It may be attached to the ASIN/catalogue/comparator record itself. At that point, creating a new listing may be the only practical last resort.

But the more important point is the comparator.

I tested the product logic with Rufus, and Rufus correctly identified the product as:

10 display wheels/discs

20 nail tips per wheel

200 nail tips in total

I then asked Rufus whether it would be fair to compare this product with a single sheet or smaller pack. Rufus said no, because the quantity, function, and target use are different.

I also asked whether a £1.58 product with only one sheet or fewer nail tips would be a valid competitor for this 10-sheet / 200-tip product. Rufus again said no, and explained that fair comparison should be made against other multi-wheel display kits or by calculating the per-tip / per-sheet cost.

That creates an important contradiction inside Amazon’s own systems.

Rufus understands that this product should not be compared directly with a smaller pack.

But the pricing engine appears to be applying a £1.58 competitive price limit, even though the shipping fee alone is £1.73.

So this does not look like a normal “your price is too high” issue. It looks more like the pricing engine may be using a shallow comparator, while Rufus can understand the product quantity and format more accurately.

In simple terms:

Rufus understands the pack size.

The pricing engine appears not to.

The key question for Amazon is still:

What comparator ASIN, external listing, or external price source generated the £1.58 competitive price limit, and does that comparator match the same quantity: 10 display wheels / 200 nail tips?

If the comparator does not match the same pack size, then the competitive price limit is not valid.

The AI assistant understood the product better than the pricing engine that suppressed it.

imgimg
00
user profile
Seller_kSZCywEhJQQ8J

I think this case may need to be tested in two directions: the pricing record itself, and the comparator behind the £1.58 limit.

First, on the practical side, I would try using a price flat file rather than only updating the price through the normal Seller Central screen.

I would update the maximum price and minimum price first, without changing the offer price. If that is accepted, then upload the offer price separately.

This may help test whether the visible pricing screen is the problem, or whether the backend offer-pricing record is stuck.

If the flat file also fails, I would wait until the FBA inventory reaches zero before making bigger structural changes. Then I would delete the listing, recreate the offer on the same ASIN with a new SKU, and set the new maximum price, minimum price, and offer price from the beginning.

If that still does not work, then the problem may not be attached only to the SKU-level offer record. It may be attached to the ASIN/catalogue/comparator record itself. At that point, creating a new listing may be the only practical last resort.

But the more important point is the comparator.

I tested the product logic with Rufus, and Rufus correctly identified the product as:

10 display wheels/discs

20 nail tips per wheel

200 nail tips in total

I then asked Rufus whether it would be fair to compare this product with a single sheet or smaller pack. Rufus said no, because the quantity, function, and target use are different.

I also asked whether a £1.58 product with only one sheet or fewer nail tips would be a valid competitor for this 10-sheet / 200-tip product. Rufus again said no, and explained that fair comparison should be made against other multi-wheel display kits or by calculating the per-tip / per-sheet cost.

That creates an important contradiction inside Amazon’s own systems.

Rufus understands that this product should not be compared directly with a smaller pack.

But the pricing engine appears to be applying a £1.58 competitive price limit, even though the shipping fee alone is £1.73.

So this does not look like a normal “your price is too high” issue. It looks more like the pricing engine may be using a shallow comparator, while Rufus can understand the product quantity and format more accurately.

In simple terms:

Rufus understands the pack size.

The pricing engine appears not to.

The key question for Amazon is still:

What comparator ASIN, external listing, or external price source generated the £1.58 competitive price limit, and does that comparator match the same quantity: 10 display wheels / 200 nail tips?

If the comparator does not match the same pack size, then the competitive price limit is not valid.

The AI assistant understood the product better than the pricing engine that suppressed it.

imgimg
00
Reply
user profile
Seller_WkGzXFR8EP6Iq

Report to CMA (Competition and Markets Authority) and OFT (Office of Fair Trading)

20
user profile
Seller_WkGzXFR8EP6Iq

Report to CMA (Competition and Markets Authority) and OFT (Office of Fair Trading)

20
Reply
user profile
Seller_6n5nHbYT2HrLX

Final update: Amazon has closed the case and maintains that the price is ‘not competitive.’ They have acknowledged it as a ‘technical issue’ but have not offered a fix. My options now are to sell at a loss (£1.87), abandon the Buy Box, or create a new ASIN. Thank you to everyone, especially jfmamj, for the invaluable help.

00
user profile
Seller_6n5nHbYT2HrLX

Final update: Amazon has closed the case and maintains that the price is ‘not competitive.’ They have acknowledged it as a ‘technical issue’ but have not offered a fix. My options now are to sell at a loss (£1.87), abandon the Buy Box, or create a new ASIN. Thank you to everyone, especially jfmamj, for the invaluable help.

00
Reply
user profile
Seller_CLmNsySJDC75g

We had a top listing for over 5 years all the sudden lose the buy box. Spent ages with amazon going back and forth it comes back but then is lost again. So something that was number 1 selling 1k units a month for 5 years has just crashed to death. We spent money making this product better than competitors so its not the same. Its like comparing a iphone to a nokia 3210 and saying iphone price isnt competitive.

We had another one saying the competitive price was 0.98. As you know amazon fees are more than that. So again do we need to go backwards and lower the quality to get the cheapest price? So amazon ends up like temu

00
user profile
Seller_CLmNsySJDC75g

We had a top listing for over 5 years all the sudden lose the buy box. Spent ages with amazon going back and forth it comes back but then is lost again. So something that was number 1 selling 1k units a month for 5 years has just crashed to death. We spent money making this product better than competitors so its not the same. Its like comparing a iphone to a nokia 3210 and saying iphone price isnt competitive.

We had another one saying the competitive price was 0.98. As you know amazon fees are more than that. So again do we need to go backwards and lower the quality to get the cheapest price? So amazon ends up like temu

00
Reply
user profile
Seller_6n5nHbYT2HrLX

Thank you for sharing. Your 5-year top listing being killed by the system proves this is not a quality or seller issue.

"Comparing an iPhone to a Nokia 3210"

That is exactly what is happening – my 10-disc multi-pack is being compared to a single disc from Temu.

And your £0.98 example shows the same problem: the system demands a price below Amazon's own fees.

Amazon is forcing sellers to compete on price alone, which will only drive quality down. This is not healthy for anyone.

Thank you for speaking up.

00
user profile
Seller_6n5nHbYT2HrLX

Thank you for sharing. Your 5-year top listing being killed by the system proves this is not a quality or seller issue.

"Comparing an iPhone to a Nokia 3210"

That is exactly what is happening – my 10-disc multi-pack is being compared to a single disc from Temu.

And your £0.98 example shows the same problem: the system demands a price below Amazon's own fees.

Amazon is forcing sellers to compete on price alone, which will only drive quality down. This is not healthy for anyone.

Thank you for speaking up.

00
Reply
user profile
Seller_KxCw2bZRtfSIz

hi i also facing same issue whats sould i do shall i go with amazon price to gain buy box but its too low price amzon suggest it will not take out product cost too

00
user profile
Seller_KxCw2bZRtfSIz

hi i also facing same issue whats sould i do shall i go with amazon price to gain buy box but its too low price amzon suggest it will not take out product cost too

00
Reply
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