hello

hope you are doing good, i had issue regading kyc verification, two times i submited the primary contact details but failed the reason is as per verification team, place of birth and country of birth are same. Hence please provide the required information to us for account verification. i was born in pakistan, holding Pakistani passport and live in UK. In passport my place of Birth is Pakistan but system not accepting is, really frustrated due to amazon system even they are not allowed me to unlocked documents tab. anybody help, @Seller_yk3kzHpjMMa4B@Seller_VJ4XoAkjDpjPH@Seller_Huz6FT08OxHAR@Seller_fgtTzyHQfOM1x @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM

Hello Amazon Team

Sadly, we still do not have an update on our KYC verification and this has now become a business critical event.

Our account verification was triggered & responded to on 8th May 2024, today is June 4th 2024. It has been 30 days / 20 business days. This is now double the 10 working days as a maximum processing timeframe:

....."This validation can take up to 24 hours, and might take up to 10 working days in some cases. During this time, your Identity Information cannot be edited."...

I am very sorry to trouble you all, but could I kindly call on your support to help conclude these KYC checks which are having a damaging effect on our business.

Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.

I look forward to hearing from you.

Kind regards

Hello,

We were suspended on Wednesday of this week. This came out the blue as we had been providing Amazon with all document requests over a period of time through the KYC process. No indication from Amazon or Account Manager we would be made inactive. @Seller_XUNeUuvrQDpgPI see you have assisted in the past. We have provided all documents and the final document was uploaded yesterday. Please can you assist me here?

Peter