ASIN B0DD38KXJ2 – Stuck Under Internal Amazon Contribution, Listing Suppressed, Support Unable to Escalate
Hi all,
I need help with ASIN B0DD38KXJ2, which has been effectively suppressed and uneditable for months due to an internal Amazon contribution overriding my own.
I am the sole brand owner and sole seller of this product. There are no other offers and this is a private-label item with a unique barcode. I have provided proof of brand ownership, GTIN licence, invoice, and packaging photos multiple times.
The problems:
The listing is suppressed in search (almost no impressions, only ~1–2 views/day even at extremely low pricing).
I cannot update any critical fields (title, images, bullet points, keywords).
Feed files update the backend but do not reflect on the live detail page.
Amazon keeps saying the ASIN is “not eligible for updates” because of a winning internal contribution, but they refuse to purge it.
Support keeps giving copy-and-paste responses, even after 20+ cases.
Every attempt to escalate has been blocked; agents either ignore the request or say that the “system decides,” which is not accurate.
Required action:
I need this case properly escalated to the Amazon Catalog/Contributions team (the team that handles contribution overrides) so they can:
Purge the internal Amazon contribution that is locking the listing.
Restore my seller contribution as the primary contribution.
Reindex the ASIN so it becomes searchable again.
Ensure the detail page becomes editable.
This ASIN has FBA inventory stuck in the warehouse with almost zero visibility, and normal support channels have completely failed to resolve this. I am essentially paying for Amazon to hold stock that cannot be sold.
Any help from a forum moderator or catalog specialist would be greatly appreciated as I ahve completely hit a wall and am at a loss what to do.
Thank you.
ASIN B0DD38KXJ2 – Stuck Under Internal Amazon Contribution, Listing Suppressed, Support Unable to Escalate
Hi all,
I need help with ASIN B0DD38KXJ2, which has been effectively suppressed and uneditable for months due to an internal Amazon contribution overriding my own.
I am the sole brand owner and sole seller of this product. There are no other offers and this is a private-label item with a unique barcode. I have provided proof of brand ownership, GTIN licence, invoice, and packaging photos multiple times.
The problems:
The listing is suppressed in search (almost no impressions, only ~1–2 views/day even at extremely low pricing).
I cannot update any critical fields (title, images, bullet points, keywords).
Feed files update the backend but do not reflect on the live detail page.
Amazon keeps saying the ASIN is “not eligible for updates” because of a winning internal contribution, but they refuse to purge it.
Support keeps giving copy-and-paste responses, even after 20+ cases.
Every attempt to escalate has been blocked; agents either ignore the request or say that the “system decides,” which is not accurate.
Required action:
I need this case properly escalated to the Amazon Catalog/Contributions team (the team that handles contribution overrides) so they can:
Purge the internal Amazon contribution that is locking the listing.
Restore my seller contribution as the primary contribution.
Reindex the ASIN so it becomes searchable again.
Ensure the detail page becomes editable.
This ASIN has FBA inventory stuck in the warehouse with almost zero visibility, and normal support channels have completely failed to resolve this. I am essentially paying for Amazon to hold stock that cannot be sold.
Any help from a forum moderator or catalog specialist would be greatly appreciated as I ahve completely hit a wall and am at a loss what to do.
Thank you.
16 replies
Seller_k2X0L9mVRT0pW
you need to tag in a forum mod by name for your post to be seen
Seller_t0YNmRo7fcVwY
Hi, this issue has now been ongoing for months and standard Seller Support cannot resolve it.
Could a moderator please escalate this to the correct internal team?
@Julia_Amazon
I am the sole brand owner and have already provided proof multiple times. The listing is suppressed due to a winning internal contribution that I cannot override. Support keeps asking me for attribute details to edit the listing manually (Case ID: 11767636732), but this does not fix the underlying issue — they cannot purge the incorrect contribution or escalate it. They invariably ask me to sign up for brand registry but this is not an option as the item is private label.
I need the incorrect internal contribution removed and the case escalated to the Internal Catalog Escalations team.
Thank you — I’d really appreciate your help in having this seen by the right department as this has been going on for about nine months and I am being financially affected with long term storage fees on suppressed stock I cannot possibly sell.
