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Help!!! I lost buybox over night and it says not eligible for featured offer.
@Simon_Amazon Please help me its been days I opened multiple cases with the support team but they were irrelevant every time. I lost featured offer even though my account health is good and I am a professional seller partnered with amazon. My price is lowest but its been 7 days and it says "NO" in front of featured offer eligible. I am tired I emailed the director multiple times but they were also irrelevant. Please help me @Simon_Amazon
17 replies
Seller_O9V2O1yRAppBc
@Spencer_Amazon@Simon_Amazon@Ezra_AmazonPlease Help!! its so demotivating how can I order inventory if I'm not eligible for the featured offer. It seems unfair because my account has undergone no issue. Please help!!
Seller_IVm4VyptAn947
Same problem we are facing as well
exactly same
Seller_hgWr16CS93TNM
@Spencer_Amazon @Simon_Amazon @Ezra_Amazon
We have a perfect health and been fighting with Amazon about this.
We have been not eligible for the featured offer for every item, which is over 2000 and it been months... it came back on for 3 day then back off.
I have tried and tried to speak to someone, but always the same response.
It the system that decides and that's the end of it.
This secret is a big problem and how do we improve if we are not allowed to know what we have done to affect our account.
We all want to offer a better service and it can't happen if you keep vital information away from the seller to improve there service...
Or is it there is an issue with the system and they can not admit this as they would be liable for losses?
Ummm
Seller_QgnlRdJJaJLON
We have the same problem, but to sell at the Amazon price would mean that we make a loss - it is illegal. It is price rigging. Open a complaint with the CMA (Competition and Markets Authority) and write to your MP - it will help.
Seller_6A9BM76EEV5EG
Don't expect an answer on here from Amazon if its anything negative about them, if you post a joke or praise them, they will reply. Anything to do with issues just get ignored
Spencer_Amazon
Hello @Seller_O9V2O1yRAppBc, @Seller_IVm4VyptAn947, @Seller_QgnlRdJJaJLON, @Seller_hgWr16CS93TNM,
I am Spencer with Amazon.
We have a thread specifically for Buy Box / Featured Offer issues. Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I collect the ASINs that lost the Buy Box / Featured Offer and share them with the Buy Box team. This team checks eligibility and furthermore decides who wins the Buy Box / Featured Offer.
I am more than happy to have your ASINs checked as well. Can you please post them on the MEGATHREAD?
Please remember, I can not reinstate the Buy Boxes and even if sellers qualify, it does not mean they winthe Buy BOX.
That said, I gladly have it checked and over the past few months, many sellers had their Buy Boxes restored. It is worth a try!
I hope to see you on the MEGATHREAD and will close this thread as a duplicate.
Regards, Spencer
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