I HAVE NOT RECEIVED ANY PAYMENT FOR THREE MONTHS AND I DON'T EVEN KNOW WHY?
I haven't received payment for three months. I have more than 14 thousand pounds in my balance. There has been a situation that has strained our workflow. I need to reach an official who can save us from this impasse. I kindly ask you to help me resolve this situation. There are no warnings etc. My bank details are also up to date.
15 replies
Seller_ZVAz3d5lZuGid
This is a duplicate thread of your earlier one a couple of weeks ago, where you had replies and I see you tagged in a couple of forum moderators, but they do not seem to have responded. No-one here can resolve your problem - all you can hope is that a forum mod will pass it on to the relevant department.
Seller_k2X0L9mVRT0pW
this is a forum for sellers (who cannot help you)not a direct line to Amazon.
Open a case with Amazon- there will be a problem somewhere - maybe one of your other marketplaces?
Seller_TufyJDtetbrlU
Email the managing director and he'll forward your case on to someone on the team to look into it. Thats the only thing i can recommend, however if you have started a lawsuit then that changes things i'd assume
Seller_HHkUEWGv3gN6l
Write an email to managingdirector@amazon.co.uk they will get it resolved quickly.
I had the same issue and no one will reply to me it was very frustrating as customer support was not able to tell me what was the issue they will open up case but no progress, but after mail to MD I was contacted and asked to re-verify my address and after that issue was resolved and payment was released.
Seller_7lbzmF9CekHvZ
although you say they are up to date you may need to go back and verify the account and details as i had the same issue
Seller_UaPQX6Q1X4dfe
Try letting Amazon know that without resolution you will need to contact the financial Ombusman.
Seller_YcVj3IObF7ZOZ
Reading your user name ,are you based in the UK?
If not have you complied with the UK Tax rules as Amazon are now legally responsible for paying your VAT direct to the UK Tax people. Have you provided all the information they have asked?
Julia_Amzn
Hello @Seller_Lhm1V2adEMpVf, I will close this thread as a duplicate of your original one: Account Level Reserve pending payment. Please avoid creating duplicate threads in the future.
Thank you.
