The customer has probably received a message from Amazon saying the item may not have arrived and to claim a refund.

Treat like any order and check delivery status etc.

I get that message all the time. It is a generic message generated by Amazon when a customer claims their order has not been received.

There is another variation of the message which also asks you to provide further tracking information and to expedite the shipment.

Yes, we've had a run of these recently and it's starting to cost us serious money to the extent that we are now working our way towards leaving Amazon.

Typical of Amazon to encourage fraudulent behavior in some of our 'esteemed and valued' customers.

They think they are scamming Amazon, when in fact they are killing a small business.

Could be a drop shipper or the customer. Customer may not even know if it has been delivered.

As soon as they receive the notice that Amazon has sent prompting the fact there has been no scan on delivery, then it is open season and not a thing you can do about it but either refund or risk an A-Z and lose the money anyway.

More and more low value items are just getting priced out of the market since they will require full end to end tracking.

Seen this frequently - far too many scammers on Amazon - even when I have proof of delivery 1st class Royal Mail they are still trying to say not delivered - sick of it

Have you downloaded an order report with billing info included to see if it is a known dropshipper?

We are having the same problem and seeing these messages

Yes I've had the exact same message

there was a well-known book drop-shipper who did this to me twice. second time i alerted Amazon, who must have been aware because the AZ disappeared and no mmore was heard from them.

If every Amazon seller charged a shipping charge and sent RM 48/24 tracked it would almost totally cut this practise out. Since we've started doing this even for the cheapest items we have had zero claims for INR.