Amazon refunded £90 for a £3.69 FBA order
Hi all,
Amazon have refunded my customer £90 for a £3.69 order however as you can imagine Seller Support aren’t being much help.
Any ideas why this might of happened?
Cheers,
Dan
Seller_BS5lg2keRs2QO
Only Support can really answer why so you’ll need to persist with them. It could be Support have refunded the whole order from you rather than from other sellers by mistake, could be a goodwill payment for a variety of reasons that may be better funded by Amazon themselves etc.
Seller_xUKHc5xSYJmI4
Never heard of good will payments for £3.69 order jumping to £90.00
Seller_ZQyopdiwkUHOZ
What was the product? Is it something that could potentially have resulted in damage to the Buyer’s property?
Seller_L2WLWf8N814M4
Hello @Dwills,
Can you please share with me by DM the order id to identify the claim?
Regards
Nickolas
Seller_FZLmkAPnHuV4L
Yes probably they bought it on Prime delivery (1 year subscription) and they refunded the Prime membership for 1 year from your money. Happened to me. Did manage to get the money back but it was work.
