Problems with sighn up

Hi,

Thanks for your post.

Once you have submitted information for the account verification process the system will lock the details.
In order to have the system updated with your correct details it will be necessary for you to contact the verification team so that they can review this for you. Their account verification polices and processes can change from time to time so I am unable to confirm what steps will need to be taken.
To contact the team please follow these steps:

1. On the account information page please click on Contact Us in the banner at the top of the page.
2. On the next page click on Get Support from the Need more help? section.
3. On the next page select ‘Cannot find what you need?’ and then contact us.
4. From the ‘Your Account’ section select ‘Account Verification’
5. The contact options available can vary but I would recommend e-mail or phone.

I am sorry that I cannot provide you with more guidance regarding this matter.

Thanks,
Jessica