No Tracking ID? Royal Mail 2nd class Large letter
Hi
I am confused, I always buy shipping through amazon, always!
I have noticed if the item is over 100g I can only choose Royal Maild 2nd class large letter.
I had a complaint off a customer wanting to know tracking, when I looked, there was no tracking ID against the order?
If under 100g I can choose Royal Mail 48 Large Letter, which does have a tracking ID
Is this a big problem? I certainly do not lie a blank tracking ID and I cannot choose RM48 LL only Royal Mail 2nd class
Any help appreciated
No Tracking ID? Royal Mail 2nd class Large letter
Hi
I am confused, I always buy shipping through amazon, always!
I have noticed if the item is over 100g I can only choose Royal Maild 2nd class large letter.
I had a complaint off a customer wanting to know tracking, when I looked, there was no tracking ID against the order?
If under 100g I can choose Royal Mail 48 Large Letter, which does have a tracking ID
Is this a big problem? I certainly do not lie a blank tracking ID and I cannot choose RM48 LL only Royal Mail 2nd class
Any help appreciated
8 replies
TaylorR_Amazon
Hi @Seller_JkJ5Wu8mvvXN6, you can get Tracked 24 and Tracked 48 services added to your linked Royal Mail account by emailing Royal Mail directly via Royal.Mail.Amazon.In@royalmail.com. When emailing, please include your Royal Mail account number, name and contact number.
If you are worried about VTR, Amazon does not include the following in VTR calculations:
Cross-border shipments below £20: Shipments to and from Germany, France, Italy, Spain, the Netherlands, Portugal, Poland, Austria, Sweden or Belgium below £20 (including shipping, excluding VAT) are exempt from VTR if shipped using a “letter” method.
Untracked Royal Mail 1st and 2nd Class Letter stamps and franking are exempt from VTR if purchased through Amazon Buy Shipping (at no extra cost).
Seller_JkJ5Wu8mvvXN6
Hi TaylorR
My account is linked, I can get tracked 48/24 services
My query is on Large Letter, If something is over 100g I usually cannot select RM48 CRL LL, ONLY Royal Mail 2nd class which excludes VAT and has no tracking. Nothing I can do as RM48 LL is not an option, was wondering if it was a glitch as before It defaulted to RM48 LL
Ange_Amazon
Hi @Seller_JkJ5Wu8mvvXN6,
For Royal Mail services in Buy Shipping, the options shown are based on the exact item attributes you enter (dimensions + weight).
Are you saying that in the past you could chose RM48 CRL LL for letters over 100g? If not, then why do you think it's a glitch?
Ange
Seller_fLJ3Hdgrt17Ze
Hello TaylorR_Amazon,
Thank you for your message.
We have recently been using Buy Shipping, but we’re facing an issue. We previously emailed [address removed – Non-Amazon URL], but unfortunately have not received any reply.
Here’s the issue in detail:
We dropped off multiple parcels at our local post office and have receipts of posting for each parcel. However, there have been no tracking updates from Royal Mail — tracking only shows “update will be available after delivery attempt” (for 2nd Class Signed For items).
We currently have over 20 parcels that were posted around two / three weeks ago, and we have been issuing refunds to customers regularly due to the lack of tracking updates.
We have contacted Royal Mail, but they have not been able to help.
Could you please advise on what can be done in this situation or escalate the issue for further assistance?
Open Case ID: 11565930252
Status: Work in progress
Created: 26 Sept 2025, 16:18 GMT+1
Any help you can provide would be greatly appreciated.
Kind regards,
Smart Fashion
Ange_Amazon
Hi @Seller_fLJ3Hdgrt17Ze,
I'm afraid this is something you need to take up with Royal Mail. If you pay for a service that should ensure the items you send are tracked, and if they do not offer deliver on that service, I believe you might want to make a claim to them directly.
Why do you say "they have not been able to help"?
Ange
Seller_76AUwmqvSyRIM
My issue is that the system defaults to 2nd class but the RM48 option is below the 2nd class option. I ned to remember to change it EVERY time.
Did you click the "See all options" link?
Seller_19xPhE8YgkmxW
Hello Kids_B_Crafty_472,
How/where do you post your 'large letters'?
If it's at the Post Office they issue a Horizon Proof of Posting which has a tracking/barcode number on it. Of course if the postie fails to scan on delivery the R. M. tracking site can't help
And it's not fully tracked which is what your customer probably wants
All Best
Brian
