Error 5461 when using Inventory Loader feed
My Amazon inventory is kept in synch with my own website via Inventory Loader feeds
However, on some products I have started to get this error:
You may not create new ASINs for this brand. You are free to add offers to any existing ASIN for this brand. Please review our ASIN Creation Policy here: https://sellercentral.amazon.com/gp/help/201844590. If you believe the product you want to sell is not already listed in the Amazon catalog and should be listed as a new ASIN, contact Seller Support at https://sellercentral.amazon.com/hz/contact-us and mention error code 5461
The error makes no sense.
I am not creating a new ASIN.
The product is already in my Amazon Inventory (so technically I am not even adding a new offer).
All I am doing is updating the Stock Quantity (and sometimes Price) for a particular product.
The Quantity/Price is updated correctly and I am still getting sales of the product - but the error is just disconcerting as I should not be getting it.
It is only happening on certain products - but when I get it once it consistently happens for that product when I try to update Quantity/Price via the feed.
0 replies
Seller_YoFAsEkzG36DC
Bump.
Same thing happening here. Its getting really frustrating
Seller_tRuvBEHDedp4q
Well Ive heard back from Support. They have asked for EAN and a picture of the product showing Brand and EAN
Considering that the issue is now affecting 25 of my products this is a bit ridiculous.
- All of the items are already in the Amazon Catalogue so EAN, Picture, Brand, Title, Category etc are already set. I do not want to change this information
- The items have been in my Amazon Inventory for years
- I am using the Inventory Loader file to update Quantity and/or Price only
- The issue has only fairly recently started to occur - but over time it has started to effect more of my products.
Seller_Qwv67I9uv32a5
I had this problem too, when I list a new product, there will be error with 5461. don’t know how to solve.
Seller_36PzEHBelRGK7
Ive had the same issues. Got transferred to the tech team. They couldn’t work out why and closed the case but I am still having the same issues with adding my own and other products with the same error code.
