Ongoing FBM SAFE-T claim
I am having an ongoing issue with order number 205-0016492-0467506. My buyer opened a return request and subsequently sent the item back via the Amazon issued Evri return label. Despite clear tracking indicating the item is / was on route to me, I have never received the returned item. The latest tracking, as updated on Wed Dec 10 shows the following message - The sender's asked us to return your parcel. Please contact the sender if you need help. I have attempted to contact Evri for further assistance and in order to file a claim for the now deemed lost item, however, they will not assist me as I am the receiver and not the sender. I have tried multiple times to bring the point across that, not only have CS refunded my buyer but the latest tracking implies they are going to receive the item returned to them. The SAFE-T claim team, however, dismiss this and they continue with the message that I should be the one opening a case with Evri. I have supplied screenshots from Evri, clearly informing me that I cannot do anything in this scenario as I am the receiver and not the sender. SAFE-T claim ID is 28548-36624-0164047. I really need this resolving. Myself and many other sellers I am in communication with let many SAFE-T claims be denied and move on, allowing their business to take the loss but it is not sustainable.
Ongoing FBM SAFE-T claim
I am having an ongoing issue with order number 205-0016492-0467506. My buyer opened a return request and subsequently sent the item back via the Amazon issued Evri return label. Despite clear tracking indicating the item is / was on route to me, I have never received the returned item. The latest tracking, as updated on Wed Dec 10 shows the following message - The sender's asked us to return your parcel. Please contact the sender if you need help. I have attempted to contact Evri for further assistance and in order to file a claim for the now deemed lost item, however, they will not assist me as I am the receiver and not the sender. I have tried multiple times to bring the point across that, not only have CS refunded my buyer but the latest tracking implies they are going to receive the item returned to them. The SAFE-T claim team, however, dismiss this and they continue with the message that I should be the one opening a case with Evri. I have supplied screenshots from Evri, clearly informing me that I cannot do anything in this scenario as I am the receiver and not the sender. SAFE-T claim ID is 28548-36624-0164047. I really need this resolving. Myself and many other sellers I am in communication with let many SAFE-T claims be denied and move on, allowing their business to take the loss but it is not sustainable.
13 replies
Seller_UkO4tqrtHzlIL
@Sakura_Amazon_@Christine_Amazon @Julia_Amazon @Sunnie_Amazon
Can you please help with this? Thanks
Seller_2MDS66zdjPMUU
Don't hold your breath even if the claim is granted you will get Amazon's estimate of its cost value not the sales value. I never use Amazon buy shipping because of probems like this. If you buy the lable then Evri/otjer services will deal with you.
Seller_K8edOfPu9HEmN
Amazon, Royal Mail and NeverEvri have worked out this nice little return scam between themselves. Amazon will fob you off telling you to claim from lets say Evri and Evri will tell you it's not in their gift to refund you as the account holder is Amazon and they should settle the claim.
Royal Mail will tell you something similar
I suggest LBA and then small claims court
Seller_zWpliaCE34XT0
I have this exact issue. Amazon issued return label with Evri. Amazon are the Evri account holders. I have just appealed the Safe-T claim but I doubt an educated human is going to respond to it.
Joey_Amazon
Hello @Seller_UkO4tqrtHzlIL,
Thank you for posting here at the Seller Forums.
Appreciate you bringing this matter to our attention. On our end I show that the order was returned to you utilizing the instructions provided. Please let us know if this is not the case.
Thanks,
Joey
