Products removed After APPROVAL. HELP NEEDED
Hi everyone,
I sell CBD ingestible products, and we’ve hit an incredibly frustrating loop with Amazon support and enforcement teams.
Our listings were originally flagged as *Restricted Products* when first uploaded, which is normal for this category. We followed the official process - contacted food-safety-cbd-approvals-uk@amazon.co.uk submitted all required documentation (FSA registration, SDS sheets, compliant product labels, etc.) and our products were **formally approved and reinstated on 18 July 2025
However, the same ASINs were removed again in November. reason given originally was restricted products which i know they are and require approval which we have. since then they have just been asking for further information we have already done the following:
1. Remove certain words and images as instructed.
2. Re-submitted all documents confirming the products are clearly **for ingestible use only**, not topical.
3.Product labels explicitly state *Food Supplement* and *Take oral drops as directed*
Despite all this, we’re now being told to provide evidence that the products are for "ingestion only* - which makes no sense given the documentation already submitted and the fact that these listings cannot even go live without prior approval from the Food Safety CBD Team, also the food standard agency only approve food and supplement products that you ingest not topical products. its bonkers how they cant see this.
It appears that the Appeals team or the agents handling these cases are just incompetent or don't understand the ingestible CBD category or is ignoring the internal approval already granted.
Has anyone else had approved similar issues or been asked for contradictory evidence like this?
And does anyone know if there’s a higher-level escalation route or contact within Amazon who can intervene when departments conflict like this?
Any guidance from other sellers be greatly appreciated - it’s been over a 50 days now of going in circles.
Thanks,
@Manny_Amazon @Kai_Amazon @Spencer_Amazon @Ezra_Amazon @JiAlex_Amazon @Indy_Amazon @Julia_Amazon @Joey_Amazon @Dougal_Amazon @Cooper_Amazon
Products removed After APPROVAL. HELP NEEDED
Hi everyone,
I sell CBD ingestible products, and we’ve hit an incredibly frustrating loop with Amazon support and enforcement teams.
Our listings were originally flagged as *Restricted Products* when first uploaded, which is normal for this category. We followed the official process - contacted food-safety-cbd-approvals-uk@amazon.co.uk submitted all required documentation (FSA registration, SDS sheets, compliant product labels, etc.) and our products were **formally approved and reinstated on 18 July 2025
However, the same ASINs were removed again in November. reason given originally was restricted products which i know they are and require approval which we have. since then they have just been asking for further information we have already done the following:
1. Remove certain words and images as instructed.
2. Re-submitted all documents confirming the products are clearly **for ingestible use only**, not topical.
3.Product labels explicitly state *Food Supplement* and *Take oral drops as directed*
Despite all this, we’re now being told to provide evidence that the products are for "ingestion only* - which makes no sense given the documentation already submitted and the fact that these listings cannot even go live without prior approval from the Food Safety CBD Team, also the food standard agency only approve food and supplement products that you ingest not topical products. its bonkers how they cant see this.
It appears that the Appeals team or the agents handling these cases are just incompetent or don't understand the ingestible CBD category or is ignoring the internal approval already granted.
Has anyone else had approved similar issues or been asked for contradictory evidence like this?
And does anyone know if there’s a higher-level escalation route or contact within Amazon who can intervene when departments conflict like this?
Any guidance from other sellers be greatly appreciated - it’s been over a 50 days now of going in circles.
Thanks,
@Manny_Amazon @Kai_Amazon @Spencer_Amazon @Ezra_Amazon @JiAlex_Amazon @Indy_Amazon @Julia_Amazon @Joey_Amazon @Dougal_Amazon @Cooper_Amazon
4 replies
Zyan_Amazon
Hello RRF123,
This is Zyan from Amazon, and I am here to assist you.
I understand your CBD ingestible products (food supplements) were originally flagged as Restricted Products, which is normal for this category. Your products were formally approved and reinstated on July 18, 2025 after submitting all required documentation including FSA registration, SDS sheets, and compliant product labels. However, the same ASINs were removed again in November 2025, and you've been stuck in a loop for over 50 days despite removing the keywords that were impacting the violations.
I want to educate you on an important point: sometimes if the product itself violates Amazon's policy, simply removing claims or images from the listing will not resolve the violation. The issue may be with the product's compliance rather than just the listing content.
To resolve this matter, you will need to provide valid test reports or evidence documents that prove you are authorized to sell such products. Even though you were previously approved in July, the appeals team may require additional documentation to verify that your products meet all current compliance requirements for ingestible CBD products.
I recommend the following steps:
- Provide laboratory test reports confirming CBD content levels and THC compliance
- Submit certificates of analysis for each ASIN
- Include authorization documents from your supplier or manufacturer
- Provide clear evidence that products are labeled as food supplements for oral ingestion only
Since your products were previously approved by the Food Safety CBD Team, I recommend specifically mentioning this July 18, 2025 approval in your appeal and requesting that the appeals team review the original approval documentation on file.
Please gather the valid test reports and evidence documents to submit with your appeal, and reference your previous approval to help the appeals team understand your compliance history.
Regards,
Zyan
Zyan_Amazon
Hello RRF123,
Thank you for reaching out again and for your continued patience throughout this process.
This is Zyan from Amazon, and I am here to assist you.
I understand your CBD ingestible products were formally approved by Amazon's Food Safety CBD Team on July 18, 2025, and the same ASINs were removed again in November 2025. I can see that you have already submitted all required documentation multiple times, and the CBD approvals team has confirmed your approval on multiple occasions, most recently on January 29, 2026.
I want to educate you that this matter is currently flagged as a Product Safety issue. Since you have already submitted all the required documents and your products have been approved by the team, I kindly request that you please pick up the Case ID from your Case Log in Seller Central and submit it directly to the team by clicking on the Appeal option available on your Account Health page.
If you are unable to do so, I request that you please create a new case with the Seller Partner Support (SPS) team through the Help option in Seller Central, attaching the Case ID where the team has previously approved your products. The team will review your submission and if there is anything additionally required, they will request it from you. If no further documentation is needed, the team will proceed with addressing the violation and ensuring it is successfully resolved.
We appreciate your patience and cooperation, and we hope to see this matter resolved for you at the earliest.
Regards,
Zyan
