Amazon Refunding Buyers Before Returns Are Received And Checked
I have received a returned item today which is not in original and supplied condition and I am unable to partially refund the buyer because Amazon has already issued refund.
Is this set up compulsory? or is there something hidden in settings to disable this?.
9 replies
Seller_ZJhFeE3tNKzfh
Its Refund at First Scan. Its been live as a process for a year at least.
You can apparently unsubscribe from Prepaid Return Labels - doing so would stop refund at first scan, as that is triggered by the Prepaid return label being scanned.
For the issue order - look up Safe T Claims
Seller_d8YGbIjNqwFxn
Raise a SAFE-T Claim with Amazon.
The couple of returns that I had in a not new condition have been partially reimbursed by Amazon when raising a SAFE-T Claim
Sakura_Amazon_
Hello Sellers,
@Seller_ZJhFeE3tNKzfh, thank you for sharing your tips and the help pages regarding Prepaid Return Labels.
@Seller_dJZtQoQ4ZUTwt, you can consider marking the post as the “Most helpful reply” by using the option menu under "...".
Regards,
Sakura
