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Category Approval Request for gl_wine
Hello,
Case ID: 9957094922
We are a well-established manufacturer and retailer of beer, wines and spirits. I have been attempting to get our request for gl_wine approved for many weeks. Unfortunately, we receive the same auto-response with no information on how to proceed.
I have reviewed the help pages: Beer, Wine & Spirits, Beer, Wine & Spirits product types, Categories and products that require approval.
Please advise how to proceed with our application.
Thanks
12 replies
Seller_mS10UjVYuuGor
Hi Adnams,
I guess you're already aware you need approval in the Grocery & Gourmet Foods category first before your gl_wine application can be approved.
When we went through this we got the same thing, there will be something in the paperwork submitted that isn't ticking every box for Amazon. With each refusal reply with a request of why you're being refused and if you're lucky eventually it will be replied to by a human with the reason.
In our case the company VAT registration wasn't matching up with our account address in seller central. Our accountant VAT registered the company at his office address while we finalised the lease on our unit and we'd both forgotten to move it over once we moved in. It turned out to be a handy reminder.
From memory I think they'll want the seller central, company registration, VAT registration and premises licence details to all show the same address. They may also want the personal licence holder to be listed in seller central with their address details verified too.
Hope that helps.
Seller_F0J1g9sdxScoe
did you manage to resolve this as we are experiencing the same issues , personal and premisses licence submitted and all are valid and we keep being refused
Seller_VWnjMJXgABIDy
Unfortunately, the issue is still ongoing. I have taken the kind advice from the replies, however with no success. We receive the same automated response from Amazon on each application. I have reached out to other support teams who state they have no access to these cases and cannot help.
Amazon Response:
Hello,
Thank you for your application to sell wine products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell wine products.
Has this message been sent in error?
If you believe that your listings should not require approval to sell because they are not wine products, reply to this email within the next 5 business days. You should request that we close this application if you are unable to provide the required documentation. If you request to close this application, you may create a new application at a later time.
Thank you for selling with Amazon.
Amazon.co.uk Seller Support
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