B2B IBA return orders
Hello,
I need help with return requests for B2B IBA orders.
Currently, I have 4 return requests for Invoice By Amazon orders, of which 2 have already been returned and a credit note has been issued. The other 2 have not been returned yet, but since these are IBA orders, I cannot contact the customer directly, only Amazon through Open Case.
1. How can we close the return request for the orders that have been returned and for which a credit note has been issued?
- there are only 2 buttons: Confirm receipt(already done) and Contact Amazon
2. How can I contact the customers to provide them with instructions for returning the products?
- contact in the order which leads to open the communication is Amazon (not final customer) and it directs me to Case log
Thank you.
B2B IBA return orders
Hello,
I need help with return requests for B2B IBA orders.
Currently, I have 4 return requests for Invoice By Amazon orders, of which 2 have already been returned and a credit note has been issued. The other 2 have not been returned yet, but since these are IBA orders, I cannot contact the customer directly, only Amazon through Open Case.
1. How can we close the return request for the orders that have been returned and for which a credit note has been issued?
- there are only 2 buttons: Confirm receipt(already done) and Contact Amazon
2. How can I contact the customers to provide them with instructions for returning the products?
- contact in the order which leads to open the communication is Amazon (not final customer) and it directs me to Case log
Thank you.
9 replies
Ange_Amazon
Hi @Seller_SwdMXeLZ0ANud,
For 1. Are you saying that even though you confirmed the return, the return request is not closed?
For 2. I think you will need to open a case if you require further assistance. I believe the process is set up that way. Have you done it already?
Let me know.
Ange from Amazon
