To offer customers fast and accurate deliveries, our Order Performance program policy requires that you maintain a Valid Tracking Rate (VTR) of over 95% for seller-fulfilled listings. VTR calculates the percentage of seller-fulfilled packages that include valid tracking information.
Starting on January 15, 2025, we’ll revise the VTR metric and update exemptions to include new shipping regions and package values.
- If you ship to the US from China, Canada, American Samoa, or the US Minor Outlying Islands, you must provide tracking information for your orders. Packages valued at less than $5 USD*, must include at least one valid carrier scan. A carrier scan is any scan the carrier performs to show a package is in transit. Packages valued at or over $5 USD*, must provide at least two valid carrier scans, where one of the scans is the package arriving at the carrier’s facility and the other is either the delivery or attempted delivery scan.
- If you ship to the US from India or the UK, you must provide tracking information for your orders. Packages valued at less than $15 USD*, must include at least one valid carrier scan. Packages valued at or over $15 USD*, must provide at least two valid carrier scans, where one of the scans is the package arriving at the carrier’s facility and the other is either the delivery or attempted delivery scan.
Additionally, some shipments are exempt from the VTR requirements. Your shipments are exempt if they fall in one of the following categories:
- Digital products
- Domestic packages shipped by the freight carriers listed in the Valid Tracking Rate help page.
- Domestic packages valued at less than $10 USD* shipped by USPS, using "USPS Standard Mail envelopes” or “USPS First Class Mail envelopes"
- Packages shipped from the UK or India to the US, which are valued under $15 USD* shipped by an Amazon integrated carrier with an untracked shipping service. You can identify these ship methods as they appear on the carrier and shipping service drop-down menu when you confirm shipments
- Packages shipped to the US from anywhere other than the US, Canada, the UK, India, the US Minor Outlying Islands, American Samoa, or China
*All values above exclude taxes and include shipping charges.
For more details on how to maintain a healthy VTR, how VTR is calculated, and VTR-exempted shipments, go to Valid tracking rate (VTR).