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Help with trying to ungate the brand
Hi
Can someone please help me with my issue. Actually I purchased a branded product from a registered supplier and applied to ungate that product. I provided the invoice as well to Amazon but unfortunately they didn't approve my it and requested the complete chain from the supplier which they can't provide as the supplier explained me it's confidential. I contacted the Amazon team 3 to 4 times as I applied for the same product for many times but they still demand the whole supplier's chain documents. Have somebody faced the same issue. Kindly help me .
Thankyou
5 replies
Seller_VUcjClrPIVFRy
Are you purchasing 10 units from an actual wholesaler not retailer?
Is the invoice final and not a pro-forma invoice?
Is the supplier authorised to distribute the product?
Seller_mS10UjVYuuGor
Whoever you bought from (please don't say it was another seller on Amazon!) is not who Amazon recognise at the official wholesaler of the product so to prove they genuine is asking you to prove a supply chain back to the brand itself or their recognised wholesaler. You will need a copy of your suppliers invoice and maybe their supplier until the chain goes back to the source Amazon recognises, it's worth noting the suppliers can redract the pricing it the supplier Amazon is looking to establish not the price paid.
Ezra_Amazon
Hi @Seller_8nx9kbeZdWBqI,
I've reached out to our partner team, and they've already contacted the supplier about this matter. The email they sent had the subject line "Amazon Invoice Verification."
My recommendation would be to follow up with the supplier directly. Once our partner team receives a response from them, they'll be able to take appropriate action on your account based on the supplier's feedback.
Please let me know if you need any further assistance or have additional questions.
Regards, Ezra
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