Amazon are holding my money and goods
Amazon are holding my money and goods for over a year now.
I am not banned and I am not suspended. I just woke up one morning 17 Dec 2024 and not all of Seller Central was available to me. No warning. No email. And with £4000 worth of goods and currency locked in the account, it is a big problem. The crux of the matter is that on the user permissions page I am no longer the user, and nor is anyone else.
No email. No warning. Just a message on Seller Central saying "You do not have access to the global snapshot card – you may need to check your permissions for visibility".
And may I add that account health is Healthy at 200 Rating
Amazon are saying that they cannot deal with it unless I message them through the account which obviously is not possible.
To add insult to gloating injury Amazon send me a message saying that Amazon has shipped your sold item(s) In other words they have sold the FBA items that remain in our stock with Amazon. And they keep the money.
I have engaged 2 different companies at great cost that say they can get me functioning fully again, but no result there.
I have tried emailing the disbursement team for the money About £3,000 many times, and of course there is no reply. In more than a year
I have also tried emailing the Inventory team many times, and of course there is no reply. In more than a year
What a disgraceful way of treating a 3rd Party seller.
I would very much appreciate someone's help with this. I promise to answer all replies.
Amazon are holding my money and goods
Amazon are holding my money and goods for over a year now.
I am not banned and I am not suspended. I just woke up one morning 17 Dec 2024 and not all of Seller Central was available to me. No warning. No email. And with £4000 worth of goods and currency locked in the account, it is a big problem. The crux of the matter is that on the user permissions page I am no longer the user, and nor is anyone else.
No email. No warning. Just a message on Seller Central saying "You do not have access to the global snapshot card – you may need to check your permissions for visibility".
And may I add that account health is Healthy at 200 Rating
Amazon are saying that they cannot deal with it unless I message them through the account which obviously is not possible.
To add insult to gloating injury Amazon send me a message saying that Amazon has shipped your sold item(s) In other words they have sold the FBA items that remain in our stock with Amazon. And they keep the money.
I have engaged 2 different companies at great cost that say they can get me functioning fully again, but no result there.
I have tried emailing the disbursement team for the money About £3,000 many times, and of course there is no reply. In more than a year
I have also tried emailing the Inventory team many times, and of course there is no reply. In more than a year
What a disgraceful way of treating a 3rd Party seller.
I would very much appreciate someone's help with this. I promise to answer all replies.
5 replies
Seller_mS10UjVYuuGor
You're in a B2B relationship with Amazon and need to treat it as such. i.e. if it has gone pear shaped engage appropriate legal representation (Amazon specialist solicitor) to assess and if necessary present your case. Amazon has no incentive to drive this forward so you'll have to move it on in the only way you can force Amazon to communicate.
Seller_76AUwmqvSyRIM
Is your bank account still valid? Does it have a green tick next it?
Click on this link to check - Bank account page - hopefully you still have access to the page.
It should look a little like this:
Seller_9fHseFBkAQ6V1
go to the financial ombudsman, request a final response from disbursement team first
