Hello everyone,

I’m currently facing a confusing situation and would really appreciate guidance from experienced sellers or Amazon moderators.

I have obtained an official authorization letter from the brand to sell one of their products. However, when I try to create or list the product on Amazon, I receive a restriction stating that the product is not eligible for sale and cannot be listed.

I contacted Seller Support, and they informed me that:

* This product cannot be listed by sellers

* Only Amazon can create or enable the listing

* I should “check back later”

However, the confusing part is:

* The exact same product is currently being sold by 3–4 other sellers

* These sellers do not appear to be authorized (as far as I know)

* The listing is active and they are successfully selling

So I’m trying to understand:

1. How are these sellers able to sell this product if it is restricted?

2. Is this a case of “grandfathered” sellers (previously approved sellers)?

3. Is there any way for a new seller (even with authorization) to get approval?

4. Could this be related to category gating or brand-level restrictions?

5. Is there a specific team (Catalog / Brand Registry / Seller Performance) I should contact instead of standard Seller Support?

I am fully willing to provide:

* Brand authorization letter

* Invoices

* Any compliance documents required

I’m not trying to bypass policies — I want to do this correctly and in full compliance.

If anyone has experienced a similar situation or knows the correct path to unlock such listings, I would really appreciate your advice.

Thank you in advance.