Hi,

My product information/features video got rejected numerous time while the other, similar products video got approved.

Your video was rejected for the following reasons:

The video provides medical advice, negatively refers to professional medical advice, or makes false medical claims

I have ensured that there is nothing in the video which could become a reason for rejection based on above. Also, as I mentioned above, my other video has been approved with exact content etc but this one video keeps getting rejected. Any help on this one would be greatly appreciated, thanks in advance.

Hi everyone,

I really need your advice.

I’ve been selling electronic products on Amazon for one month. Recently, I used the Vine program to gift some products to customers in order to gather reviews as a new seller. Unfortunately, a customer gave the product to their 10-year-old son, even though it is clearly stated in the manual that the product is not recommended for children under 14. The child ended up getting burned, and I received a one-star review, which has significantly impacted my new business.

Now, my product rating has dropped to 4.2 out of 5, and the sales report isn’t looking good for a new business. I tried contacting Amazon to report this issue, but their response wasn’t positive—they consider it an honest review, despite the fact that it was caused by misuse, which was clearly outlined in the manual. I have disputed the review, but there hasn’t been any further response from Amazon.

What should I do in this case?

Thank you so much for your help.

Hi,

I hope all is well.

I've raised 3 cases on this and still haven't had a helpful response, so I thought I'd give it a try here.

My product video keeps getting rejected due to medical claims, so I took out the medical claims and re-uploaded, only for it to be rejected for the same reason again.

So instead of me guessing what Amazons problem is with my video, I raised the issue with seller support, who advised to email reviews-help@amazon.co.uk with the following:

• Inquiry type: video rejection dispute or general video moderation inquiry

• Marketplace

• ASIN

• Video ID

As you can imagine, they were extremely unhelpful and emailed me back thinking I was trying to remove a review!

It clearly states the inquiry type, so how they came back to me 3 times with the same response is crazy. Incompetence at its finest.

I'm not getting anywhere with seller support, can anyone here help please?

I shouldn't have to guess what Amazons problem with my video is, why is it so difficult to tell me what the issue is?

All the best,