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Country of Origin - Not Updating with bulk-upload File
Good morning,
We have been in a struggle this past month and a half to get our listings compliant with GPSR and Country of Origin information. We submitted our GPSR compliance documents roughly 6 weeks ago, and 99% are still showing "Under Review", despite it suggesting only to take up to 7 days. After a lot of back-and-forth with Amazon support, they have informed us this is because the listings are missing country of origin information.
About a week ago we used the bulk-upload tool in our UK marketplace to add this information to our products, which appeared to work fine. I noticed this information doesn't automatically translate to the other marketplaces, so I've been through each one and downloaded the relevant bulk-upload template along with the SKU's for the associated marketplace. We have used the update template with the following data points: SKU, Part-Update, and Country of Origin. In total, there were around 400 SKUs. I also carried out a test with a single SKU on the template first.
None of these international marketplaces have been updated with the country of origin, despite checking the SKU's that were apparently without error (including the single SKU test). I have spoken to Amazon support regarding this about 3 times now with no conclusive answer provided, just copy-and-paste responses without comprehending my actual problem, and no solutions. I went into one of these listings to manually edit and add the country of origin, just to see if it was a listing-based or bulk-upload issue, and the listing updated just fine with a manual edit.
Has anyone else experienced this issue, and if so, how was this resolved? It's worth mentioning I have tried filling out the data points for country of origin and part-update in the language of the template, as well as in English.
Seller_KQGJ1e6JLxqr8
Update for COO - FIXED!
We got nowhere with Amazon support, being provided "solutions" that never worked and the same old copy/paste responses. In the end, we found a custom-made template online which someone had created with only three fields - SKU, Update Type, and Country of Origin. We used Chat GPT to reverse-engineer the template code in field D1 to alter it for each marketplace we wanted to upload it for with the associated marketplace ID and language. I'm not sure whether that part was necessary or not, but we have now successfully updated the country of origin across each marketplace we have done this for.
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Seller_KQGJ1e6JLxqr8
Update for COO - FIXED!
We got nowhere with Amazon support, being provided "solutions" that never worked and the same old copy/paste responses. In the end, we found a custom-made template online which someone had created with only three fields - SKU, Update Type, and Country of Origin. We used Chat GPT to reverse-engineer the template code in field D1 to alter it for each marketplace we wanted to upload it for with the associated marketplace ID and language. I'm not sure whether that part was necessary or not, but we have now successfully updated the country of origin across each marketplace we have done this for.
Seller_fFylOZ9rejlBH
It's a shame that you have not provided a link to that template to help others.
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