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Seller_LLygqW19Oi1pq

Account verified, and yet pending verification

Hello,
Amazon requested a recent HMRC document, UTR letter, self-assessment letter, etc. For the purpose of payment verification, a few days ago. I uploaded a self-assessment letter and my account was verified within 24 hours.

However, today I received an email
’‘We are contacting you because you have incorrectly selected the Individual legal entity during the registration of your Amazon seller account.’'

I am a Soletrader from day one on Amazon, and nothing has changed. They asked me to select the correct legal entity, but there is nothing to select or change. When I followed the instruction in the email to ‘‘select the correct legal entity’’ it says you cannot change or edit your name or address.

I am really confused, to say the least. Your advice will be appreciated as always.
Thank you in advance.vero1_page-0001 vero1_page-0002

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11 replies
Tags:Address, Payments, Verification
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11 replies
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Seller_DTufFoxJuMU0M

An individual means a person selling off their own unwanted or perused goods, like books they have read etc

As a sole trader you should have signed up as a business. You will need to contact SS and ask them to unlock the entity section so that you can select the correct entity

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Seller_NoMNQDGnEW5Bx

If you go to settings, account info and business information does it say your name with Sole Proprietor underneath?

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Seller_NoMNQDGnEW5Bx

How strange, sorry I cant help then, i’m as confused as you

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Seller_DTufFoxJuMU0M

Yeah thats an odd one, it seems that Amazon is confused (wouldn’t be the first time!)

The best option I can see would be to contact SS and inform them that there has been a mistake, that you are in fact registered as a sole proprietor and not an individual as the email states. But we know Amazon, it could take weeks and 20+ emails before someone even bothers to read it properly

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Seller_LLygqW19Oi1pq

amazon%20chat%201 amazon%20chat%202 amazon%20chat%203

Amazon think that this is an odd one as well

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Seller_LLygqW19Oi1pq

On further investigation, on my {HMRC} VAT letter, it says business type ‘‘individual’’. I believe this is what Amazon has picked up. It was/has been in previous VAT latter, the ‘‘sole trade’’, as business type
Have been trying to telephone HMRC to change it back.

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