buy shipping service charged £0.11 to £0.17 for every parcel shipped by EVRI for underchage
We used amazon buy shipping service to buy evri label for shipping the orders. But recently found for every parcel amazon charged additon £0.11 to £0.19. the reason is under-charged. We checked the metrics and evri audited metrics of the parcel, they are the same, no difference.
We opened case with amazon, they asked us to contact evri directly. It is impossible, as we bought the label from amazon.
Anyone has the same problem?
buy shipping service charged £0.11 to £0.17 for every parcel shipped by EVRI for underchage
We used amazon buy shipping service to buy evri label for shipping the orders. But recently found for every parcel amazon charged additon £0.11 to £0.19. the reason is under-charged. We checked the metrics and evri audited metrics of the parcel, they are the same, no difference.
We opened case with amazon, they asked us to contact evri directly. It is impossible, as we bought the label from amazon.
Anyone has the same problem?
0 replies
Seller_ZVAz3d5lZuGid
@Seller_UoJyvtLggZ5fz - there are several threads already about this issue of surcharges for Evri labels - check out the forum. Not sure if there is any help, but it seems lots of sellers getting this.
KJ_Amazon
@Seller_UoJyvtLggZ5fz Thank you for your questions about shipping rate adjustments.
We are continuing to share questions with our partner teams and will follow up here with any updates or information about these adjustment charges. In the meantime: Amazon updated its rate card for shipping services for Evri, which may have contributed to the adjustments you experienced.
When you purchase shipping through Amazon Buy Shipping, we provide a provisional cost based on the current rate card and the shipment information you provide. The carrier (Evri) then reviews each shipment and makes adjustments in accordance with their surcharges and service classifications. These adjustments are applied by the carrier based on their own pricing policies and surcharge structures.
For the itemized breakdown of the surcharges, exact service reclassifications, and detailed pricing logic you have requested, you will need to contact Evri directly, as they are responsible for applying and explaining these specific charges. Amazon processes the adjustments as provided by the carrier, but the carrier maintains the detailed breakdown of how each surcharge was calculated.
You can view the current Evri rate card and shipping services fees here: Shipping services fees: Evri drop-off services.
Seller_YAxcDLHl55uw4
The actual issue is not the £0.11/£0.17 adjustments that you are seeing in your Payments repository.
The issue is that Amazon is displaying incorrect prices in the first place when you purchase your labels. I too thought I had been paying £2.95 (<1kg), £3.54 (>1kg), £5.78 (>2kg). I had no idea the billing process is WAY more convoluted than this.
That initial £2.95/£3.54/£5.78 charge is debited from your account by Amazon. Once Evri then scans the parcel into their network, they apply upward pricing adjustments, way higher than the £0.11/£0.17s that you are seeing. Most crucially, if you check your monthly Shipping VAT Credit Note statements issued by Grattan Plc, you will eventually see a reimbursement of charges related to each order.
If you follow the whole chain of billing through in the Grattan statements, the total net amount charged for each purchase should be in line with the Evri rate card negotiated by Amazon. The rates in the card are exclusive of VAT.
<1kg "£2.95" is actually £2.60+VAT = £3.12
>1kg "3.54" is actually £3.17+VAT = £3.80
>2kg "5.78" is actually £4.99+VAT = £5.99
The adjustments you see in your Payments repository are the "shortcut" prices to take you the correct Evri rate card amount. They don't match the adjustments you see in your Grattan reports, and it can get very confusing indeed.
What you do need to look out for is any charges that are not in line with the rate card. For example there was a 20 day period in March (5th to 25th) where Evri's system went haywire and treated EVERY parcel as if it was 2-5kg, regardless of its actual weight and dimensions. I was charged £5.99 for every shipment in that period (and in one isolated case £11.99 for a 620g parcel), and was overcharged in total almost £150.
Amazon have taken no responsibility and told me to speak to Evri (even though when I use Amazon Buy Shipping I have no contractual relationship with Evri). It currently looks like I won't ever be seeing that £150 ever again.
