I ship a number of items into FBA by placing them directly onto the pallet without extra boxing.

These SKUs are already in their own cardboard boxes with barcodes etc.

I am now being instructed that each of these should now have an FBA box ID label on them. I have previously had a problem of amazon opening these units up and having a box label would seem to make this more likely to reoccur.

Does this apply if all the boxes on the pallet are the same SKU? I sometimes send 150, 3kg, 10cm x 16cm x 28cm SKUs on one pallet and these have not had the same problem. Can the pallet still just have 4 pallet labels and be labelled single SKU.

Some of the pallets we send are oversize items (93cm x 10cm x 10cm) these do not seem to have the same issue when we send in pallets either single SKU pallets or with mixed SKUs. However seller support seems to say these should have box labels too. This would mean all our warehouse stock would have to be completely restacked to label them!

It seems strange and decidedly against modern environmental policies to be asked to print 40 or 50 A4 sheets of labels for each pallet especially if all the items are identical.

All our items are branded and are unique to us as a seller.

Anyone have similar issues sending in larger items in bulk or whole pallet loads of one item?

Hi,

We have just put through an FBA shipment for 2 pallets. Usually we use an outside pallet company to get our goods into Amazon.

This time of year, though, it tends to take a bit longer (naturally). Therefore, we decided to use Amazon's partnered carrier for pallets.

The shipment has been put through. Will we receive any communication regarding this? We have selected the date the pallets will be ready but presumably they don't just show up?

Should I be expecting an email?

Thank you.

Hi,

I had an FBA pallet collected from our warehouse on 30/08/24 via UPS (Amazon’s partner courier). It was taking a long time for it to be booked in, so I contacted Seller Support on 01/10/24, thinking this was more than enough time for it to have been processed. Unfortunately, they have not been helpful at all in locating this pallet. Even after providing all the tracking information, they replied with, “we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.” When I asked what they needed from me, I received no response, which I find very unprofessional.

I will leave the case ID here: 10374753732.

This shipment has since been closed without any contact from Amazon. Here is the tracking information I managed to get from the UPS portal, Lots10:

Status: Delivered

• To: Amazon - BHX4, COVENTRY, CV5 9PF

• Job: 9008788

• Booking: 31832962296

• Manifest: 1301004

• Scheduled: 06/09/2024 11:00 - 11:00

POD:

• Date: 06/09/2024

• Time: 11:00

• Status: CLEAR

• Signature: EPOD

• Reference: 20240921

• Pallets: 1 of 1

• Weight: 0 of 499

From my understanding, this pallet was delivered to Amazon’s BHX4 warehouse on 06/09/24.

What is going on with my pallet? Has anyone else experienced this sort of issue? Can someone please help?

Thanks for any replies.